Head of Billing in England

Department: Finance

Employment Type: Permanent - Full Time

Location: Birmingham

Why RLB? At RLB, we live by four simple ideas: Truth, Trust, Together, Tomorrow. Four values that live at the heart of RLB. A place where People Make Progress. We value your skills, talents and unique perspectives – we think they are priceless. Bring them to RLB and you’ll be empowered to shape our future and your career in new and meaningful ways. We’ll give you opportunities to work on some of the most ambitious and exciting projects currently being designed and developed in the built environment sector. You’ll continue to learn and advance as everyone who works for us is provided with a tailored training programme. Our mentoring and reverse mentoring schemes will enable you to share your expertise while gaining fresh insights. What makes RLB unique is our inclusive culture. As an independent, employee‑owned business, teamwork and collaboration lies at the heart of everything we do. Hybrid and flexible working arrangements and family‑friendly policies are just some of the ways we invest in employee wellbeing. Join us and you will thrive personally as well as professionally.

Overview of role: This is a pivotal leadership role overseeing the billing team across UK & Europe. The person will set all strategic direction for all billing operations, ensuring our processes are efficient, accurate, compliant and targets are met, whilst developing high performing teams and driving constant improvements and efficiencies. This person will oversee an international team and ensure companywide billing requirements are achieved.

Key Duties:

• Leading the Billing function and setting strategic goals and operational priorities
• Drive process improvements and automation initiatives to streamline billing operations
• Develop and implement Billing SOP, international billing policies, procedures and best practices
• Monitoring performance metrics, driving improvements, and delivering on KPIs to the CFO, regional directors and board
• Liaise directly with clients, senior management, technical teams and clients to resolve billing queries and ensure alignment with client billing guidelines as well as initial client onboarding
• Ensure compliance with global VAT Laws, International invoicing requirements by country, account rules and international financial controls and billing practices
• Monitor, strategize and reduce Work in Progress across the business
• Collaborate with finance, compliance and legal operations teams to support audits and internal reporting requirements
• Responsible for leading the monthly billing process across the group
• Responsible for overall billing communication, keeping the UK, Europe and key stakeholders up to date with all necessary information
• Direct management of 5 Team Leads and indirect management of 15 FTEs
• Overseeing international E-Billing for the company
• In charge of ERP updates
• Travel may be required to all UK & European offices

Essential: The ideal candidate will demonstrate a positive proactive approach and will be committed to delivering internal and external customer service excellence.

• 5 years’ plus experience in a similar role in an international company leading a transformational billing function
• Knowledge of regulatory compliance including international legal billing standards, VAT and Accounts rules
• Experience in billing function transformation or contributing to ERP implementations, enhancements and upgrades
• D365 experience preferred

RLB Employee Benefits:

• Hybrid Working - Working patterns to support your work-life balance. As well as competitive maternity and paternity packages.
• Well-Rewarded - A competitive salary and generous holiday entitlement. As well as the opportunity to purchase up to five extra days.
• Focus On Wellbeing - We offer a number of health and wellness options, including gym membership and cycle to work schemes.
• Healthcare Packages - Private healthcare insurance and medical support, including dental insurance and eyecare vouchers.
• Personal Development - A continuous learning and development programme, including established APC and in-house mentoring schemes.
• Additional Benefits - We offer a wide range of benefits including a season ticket loan and professional membership subscriptions.
• Exceptional Exposure - You’ll have the opportunity to work on diverse projects across different sectors and regions.
• Social Responsibility - We hold team and social events as well as charity fundraising and volunteering activities.

Our Diversity, Equity & Inclusion Commitment: We believe in building a diverse and inclusive environment where each person can be themselves, feel valued for their contribution and be challenged and supported to reach their full potential. We have a responsibility to support the communities in which we live and work, and that our workforce should reflect those communities and our clients. Our talent strategy should enable us to overcome bias in the construction industry by recruiting, retaining, developing, and promoting a diverse and inclusive workforce.