At a Glance
- Tasks: Lead the billing team across UK & Europe, driving efficiency and compliance.
- Company: Join RLB, an employee-owned business with a focus on teamwork and collaboration.
- Benefits: Enjoy hybrid working, competitive salary, generous holidays, and wellness options.
- Other info: Be part of a diverse and inclusive culture that values your unique perspective.
- Why this job: Shape the future of billing operations while working on exciting projects.
- Qualifications: 5+ years in a similar role with international billing experience required.
The predicted salary is between 60000 - 75000 £ per year.
Department: Finance
Employment Type: Permanent - Full Time
Location: Birmingham
Why RLB? At RLB, we live by four simple ideas: Truth, Trust, Together, Tomorrow. Four values that live at the heart of RLB. A place where People Make Progress. We value your skills, talents and unique perspectives – we think they are priceless. Bring them to RLB and you’ll be empowered to shape our future and your career in new and meaningful ways. We’ll give you opportunities to work on some of the most ambitious and exciting projects currently being designed and developed in the built environment sector. You’ll continue to learn and advance as everyone who works for us is provided with a tailored training programme. Our mentoring and reverse mentoring schemes will enable you to share your expertise while gaining fresh insights. What makes RLB unique is our inclusive culture. As an independent, employee‑owned business, teamwork and collaboration lies at the heart of everything we do. Hybrid and flexible working arrangements and family‑friendly policies are just some of the ways we invest in employee wellbeing. Join us and you will thrive personally as well as professionally.
Overview of role: This is a pivotal leadership role overseeing the billing team across UK & Europe. The person will set all strategic direction for all billing operations, ensuring our processes are efficient, accurate, compliant and targets are met, whilst developing high‑performing teams and driving constant improvements and efficiencies. This person will oversee an international team and ensure companywide billing requirements are achieved.
Key Duties:
- Leading the Billing function and setting strategic goals and operational priorities
- Drive process improvements and automation initiatives to streamline billing operations
- Develop and implement Billing SOP, international billing policies, procedures and best practices
- Monitoring performance metrics, driving improvements, and delivering on KPIs to the CFO, regional directors and board
- Liaise directly with clients, senior management, technical teams and clients to resolve billing queries and ensure alignment with client billing guidelines as well as initial client onboarding
- Ensure compliance with global VAT Laws, International invoicing requirements by country, account rules and international financial controls and billing practices
- Monitor, strategize and reduce Work in Progress across the business
- Collaborate with finance, compliance and legal operations teams to support audits and internal reporting requirements
- Responsible for leading the monthly billing process across the group
- Responsible for overall billing communication, keeping the UK, Europe and key stakeholders up to date with all necessary information
- Direct management of 5 Team Leads and indirect management of 15 FTEs
- Overseeing international E‑Billing for the company
- In charge of ERP updates
- Travel may be required to all UK & European offices
Essential: The ideal candidate will demonstrate a positive proactive approach and will be committed to delivering internal and external customer service excellence.
- 5 years’ plus experience in a similar role in an international company leading a transformational billing function
- Knowledge of regulatory compliance including international legal billing standards, VAT and Accounts rules
- Experience in billing function transformation or contributing to ERP implementations, enhancements and upgrades
- D365 experience preferred
RLB Employee Benefits:
- Hybrid Working – Working patterns to support your work‑life balance. As well as competitive maternity and paternity packages.
- Well‑Rewarded – A competitive salary and generous holiday entitlement. As well as the opportunity to purchase up to five extra days.
- Focus On Wellbeing – We offer a number of health and wellness options, including gym membership and cycle to work schemes.
- Healthcare Packages – Private healthcare insurance and medical support, including dental insurance and eyecare vouchers.
- Personal Development – A continuous learning and development programme, including established APC and in‑house mentoring schemes.
- Additional Benefits – We offer a wide range of benefits including a season ticket loan and professional membership subscriptions.
- Exceptional Exposure – You’ll have the opportunity to work on diverse projects across different sectors and regions.
- Social Responsibility – We hold team and social events as well as charity fundraising and volunteering activities.
Our Diversity, Equity & Inclusion Commitment: We believe in building a diverse and inclusive environment where each person can be themselves, feel valued for their contribution and be challenged and supported to reach their full potential. We have a responsibility to support the communities in which we live and work, and that our workforce should reflect these communities and our clients. Our talent strategy should enable us to overcome bias in the construction industry by recruiting, retaining, developing, and promoting a diverse and inclusive workforce.
If you require any reasonable adjustments to support you during any stage of the application or interview process, please contact our recruitment team at: recruitment@uk.rlb.com.
Head of Billing & International Ops (Hybrid) in Birmingham employer: Rider Levett Bucknall
At RLB, we pride ourselves on being an exceptional employer that champions inclusivity and personal growth. Our hybrid working model, competitive benefits, and commitment to employee wellbeing create a supportive environment where you can thrive both personally and professionally. With tailored training programmes and opportunities to work on ambitious projects across the built environment sector, RLB empowers you to shape your career while contributing to meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Billing & International Ops (Hybrid) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, like Truth, Trust, Together, Tomorrow, and think about how your experience aligns with them. This will help you stand out!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can drive improvements in billing operations. Highlight your experience with international compliance and ERP systems like D365 to show you're the right fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Head of Billing & International Ops (Hybrid) in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Billing role. Highlight your leadership experience and any relevant international billing knowledge to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for RLB. Share your passion for billing operations and how you embody our values of Truth, Trust, Together, and Tomorrow.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements in previous roles. Use metrics where possible to demonstrate how you’ve driven improvements and efficiencies in billing processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Rider Levett Bucknall
✨Know Your Numbers
As the Head of Billing, you'll need to demonstrate a strong grasp of financial metrics. Brush up on key performance indicators (KPIs) relevant to billing operations and be ready to discuss how you've driven improvements in past roles.
✨Showcase Your Leadership Style
RLB values teamwork and collaboration, so be prepared to share examples of how you've developed high-performing teams. Discuss your approach to mentoring and how you foster an inclusive culture within your team.
✨Understand Compliance Inside Out
With a focus on regulatory compliance, make sure you can articulate your knowledge of international legal billing standards and VAT laws. Prepare to discuss how you've ensured compliance in previous roles and any challenges you've overcome.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential billing issues you might face in an international context and how you would resolve them while keeping client satisfaction at the forefront.
