At a Glance
- Tasks: Lead global training delivery, managing logistics and continuous improvement across diverse formats.
- Company: Join RICS, a globally respected organisation shaping the future of surveying.
- Benefits: Enjoy 25 days leave, private medical insurance, and a supportive work-life balance.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in managing training programmes and leading high-performing teams required.
The predicted salary is between 50000 - 65000 £ per year.
This hybrid role is based on a 60% onsite, 40% remote working model. Join RICS, a globally respected organisation that sets the highest ethical standards across land, real estate, construction, and infrastructure, supporting 140,000 professionals worldwide. RICS is a global professional body providing trusted standards, insight and guidance across the built and natural environment. Our Market Research & Analysis team delivers evidence‑based intelligence that informs members, industry partners and policymakers, helping shape the future of the surveying profession.
Role Purpose and Key Responsibilities
As Training Delivery Manager, you will lead the global Learning & Development Operations team, with full ownership of the end‑to‑end delivery lifecycle of training programmes. This includes planning, scheduling, delivery, evaluation and continuous improvement across digital and face‑to‑face formats globally. This is a highly operational leadership role requiring strong delivery discipline, systems ownership and the ability to manage high‑volume, complex training portfolios across multiple markets.
Key Responsibilities:
- Lead and develop a high‑performing global operations team, setting clear objectives, driving accountability and embedding consistent delivery standards.
- Take ownership of the end‑to‑end training delivery lifecycle, including planning, scheduling, logistics, delivery, evaluation and continuous improvement.
- Manage delivery across a high‑volume, multi-format training portfolio, spanning digital, face‑to‑face and international programmes.
- Own operational systems and processes (LMS, CRM, scheduling tools), ensuring data accuracy, efficient workflows and strong stakeholder communication.
- Oversee delivery of public, bespoke and partner training solutions, working closely with product, events and commercial teams.
- Drive continuous improvement by implementing process enhancements, tools and ways of working to improve efficiency, quality and scalability.
About You
You are an experienced learning operations leader with a strong track record of delivering complex training programmes at scale. You are hands‑on, highly organised and confident managing logistics, systems and stakeholders in a fast‑paced, global environment.
Skills & Experience
- Experience managing end‑to‑end delivery of training programmes, including logistics, stakeholder coordination and evaluation.
- Strong people‑management capability, with experience leading and developing high‑performing teams.
- Proven experience delivering high‑volume, multi‑site or international training programmes across digital and face‑to‑face formats.
- Experience owning and managing systems such as LMS (e.g. Moodle), CRM platforms and scheduling tools.
- Strong operational mindset with experience improving processes, systems and delivery frameworks.
- Excellent stakeholder management and communication skills, with the ability to build trusted relationships across global teams.
Rewards and Benefits
We offer a competitive benefits package designed to support your wellbeing, work‑life balance, and financial security. This includes:
- 25 days annual leave plus public holidays
- Private medical insurance and wellbeing support
- Pension scheme, life assurance, and income protection
- Enhanced family leave and volunteering opportunities
Equal Opportunity Employer: RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please let us know if we can support you with any adjustments to our recruitment process. Candidates must have the correct right to work in the country where the role is based.
Training Delivery Manager employer: RICS
RICS is an excellent employer for those looking to thrive in a dynamic and supportive environment. With a strong focus on professional development, employees benefit from a competitive package that includes generous annual leave and private medical insurance, all while working in a culture that values collaboration and innovation. The hybrid nature of the role allows for flexibility, making it an ideal opportunity for individuals seeking meaningful work in a global context.
