Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and enhance customer operations while managing a dynamic team.
- Company: RICS is a forward-thinking organisation focused on improving customer experiences.
- Benefits: Enjoy flexible working, private medical insurance, and 25 days of annual leave.
- Why this job: Shape the future of customer service in a collaborative and inclusive environment.
- Qualifications: Experience in operations management and multi-channel service environments is essential.
- Other info: We value diversity and welcome candidates from all backgrounds.
The predicted salary is between 39000 - 52000 £ per year.
Join to apply for the Senior Operations Manager role at RICS
Join to apply for the Senior Operations Manager role at RICS
Flexible/Agile Working: Balancing remote work and collaboration in the office, this hybrid role requires 3 days of onsite work per week.
RICS is seeking a Senior Operations Manager to help shape the future of our customer experience, reduce friction through smarter processes, and embed a data-informed, customer-focused approach across the organisation.
As a Senior Operations Manager, you\’ll provide both strategic and hands-on leadership across our multi-channel customer operations. You\’ll oversee customer journey management, service delivery, and team development, ensuring every interaction reflects our values and delivers value to our members.
You\’ll lead a team of direct and indirect reports, fostering a collaborative and inclusive culture. Working closely with colleagues across RICS and with external partners, you will ensure our operations are aligned with business goals and are responsive to the evolving needs of our members.
Candidates will be experienced operations leaders with a background in managing multi-channel service environments. They will take a thoughtful, collaborative approach to leadership and be committed to delivering high quality outcomes for customers and colleagues. Experience within emerging and digital technologies, and how they can enhance service delivery would be advantageous.
Rewards and Benefits
We offer a comprehensive package of benefits to support your work-life balance, health, financial security and personal time. Our benefits include:
- A 35 hour working week with flexible working options
- Private medical insurance and income protection
- 25 days of annual leave plus public holidays
- Additional wellbeing days and enhanced family and lifestyle leave policies
Equal Opportunity Employer
RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please speak to us if we can support you with any adjustments to our recruitment process. Candidates will need to have the correct right to work in the country the role resides in.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management
Referrals increase your chances of interviewing at RICS by 2x
Sign in to set job alerts for “Operations Manager” roles.
Stafford, England, United Kingdom 2 months ago
Birmingham, England, United Kingdom 2 months ago
Worcestershire, England, United Kingdom 1 week ago
Coleshill, England, United Kingdom 1 month ago
Birmingham, England, United Kingdom 1 week ago
Warwick, England, United Kingdom 1 day ago
Wellesbourne, England, United Kingdom 6 days ago
Birmingham, England, United Kingdom 4 hours ago
Royal Sutton Coldfield, England, United Kingdom 3 weeks ago
Atherstone, England, United Kingdom 1 month ago
Wednesbury, England, United Kingdom 5 days ago
Hinckley, England, United Kingdom 1 week ago
Stafford, England, United Kingdom 3 days ago
Warwick, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 2 days ago
West Midlands, England, United Kingdom 2 days ago
Nuneaton, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 2 weeks ago
West Midlands, England, United Kingdom 3 weeks ago
Tipton, England, United Kingdom 2 days ago
Birmingham, England, United Kingdom £45,000.00-£52,000.00 4 hours ago
Tamworth, England, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Senior Operations Manager employer: RICS
Contact Detail:
RICS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager
✨Tip Number 1
Familiarise yourself with RICS's values and mission. Understanding their commitment to customer experience and operational excellence will help you align your approach during interviews, showcasing how your leadership style complements their goals.
✨Tip Number 2
Network with current or former employees of RICS on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Senior Operations Manager role.
✨Tip Number 3
Prepare specific examples of how you've successfully managed multi-channel service environments in the past. Highlighting your strategic and hands-on leadership experiences will demonstrate your capability to lead teams effectively at RICS.
✨Tip Number 4
Stay updated on emerging technologies that enhance service delivery. Being able to discuss how these technologies can be integrated into RICS's operations will show your forward-thinking approach and commitment to continuous improvement.
We think you need these skills to ace Senior Operations Manager
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Senior Operations Manager position at RICS. Pay attention to the key responsibilities and required skills, such as experience in managing multi-channel service environments and a customer-focused approach.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise your leadership skills, experience in operations management, and any familiarity with emerging technologies that enhance service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving customer experiences and your strategic vision for operations. Mention specific examples from your past roles that demonstrate your ability to lead teams and implement effective processes.
Highlight Your Values: In both your CV and cover letter, reflect on how your personal values align with those of RICS. Discuss your commitment to diversity and inclusion, and how you foster a collaborative culture within teams.
How to prepare for a job interview at RICS
✨Understand the Company Culture
Before your interview, take some time to research RICS and its values. Understanding their commitment to diversity and inclusion will help you align your answers with their culture, showing that you're a good fit for the team.
✨Showcase Your Leadership Style
As a Senior Operations Manager, you'll need to demonstrate your leadership approach. Be prepared to discuss specific examples of how you've fostered collaboration and inclusivity in your previous roles, as this aligns with RICS's focus on team development.
✨Highlight Your Experience with Multi-Channel Operations
Make sure to emphasise your experience in managing multi-channel service environments. Discuss how you've improved customer journeys and service delivery in the past, as this is crucial for the role at RICS.
✨Prepare for Questions on Emerging Technologies
Given the emphasis on digital technologies in the job description, be ready to talk about how you've leveraged emerging technologies to enhance service delivery. This will show your forward-thinking approach and adaptability in a rapidly changing environment.