Regional Member Engagement Coordinator

Country

United Kingdom

Office Location

Birmingham – Hybrid (60% based in our Colmore Row office, B3 2AA / 40% remote)

About Us

RICS (Royal Institution of Chartered Surveyors) is a global professional body that sets and upholds standards in land, real estate, construction, and infrastructure. With over 140,000 members in more than 140 countries, we help shape the built and natural environments through trusted qualifications, rigorous standards, and a commitment to responsible and sustainable practice.

Our Member Engagement team plays a vital role in building inclusive, connected communities that support professional growth and deliver value to members across the globe.

Role Purpose and Key Responsibilities

As Regional Member Engagement Coordinator, you\’ll help bring our regional engagement strategy to life by supporting events, communications, and outreach activities that connect members and promote the profession.

Working closely with Regional Member Engagement Managers, you\’ll coordinate logistics, manage communications, and act as a first point of contact for member enquiries.

This role sits within the Member Engagement team, part of RICS\’ broader Markets directorate. It contributes directly to our mission by helping build inclusive, connected communities that support professional growth, member value, and regional impact.

• Act as the first point of contact for general member enquiries, ensuring a helpful and professional experience.

• Support planning and delivery of regional events and board meetings, including logistics, communications, and materials.

• Maintain accurate records, mailing lists, and stakeholder data in line with GDPR.

• Assist with Regional Board onboarding and scheduling.

• Draft and distribute member communications and support outreach to schools and universities.

• Create and update digital content such as newsletters, flyers, and presentations.

• Contribute to regional social media and digital storytelling.

• Manage administrative tasks including invoicing, payments, and compliance.

• Collaborate with internal teams to ensure smooth delivery of regional engagement initiatives.

About You

You will be someone who enjoys supporting others, thrives in a collaborative environment, and is looking to grow your skills in stakeholder engagement, communications, and project coordination. This is a hands-on, varied role where your contribution will help build inclusive, connected member communities.

You will be someone who:

• Has experience supporting events, projects, or programmes in a member or customer-facing environment.

• Communicates clearly and confidently, both in writing and verbally.

• Can manage multiple priorities and meet deadlines with a proactive, organised approach.

• Understands data protection principles (e.g. GDPR) and applies them in day-to-day work.

• Is comfortable using Microsoft Office and digital tools such as Canva and social media platforms.

• Has experience with CRM or membership databases (desirable but not essential).

• Brings attention to detail and a collaborative, solution-focused mindset.

• Is committed to inclusivity and creating a welcoming experience for all members.

Rewards and Benefits

RICS offers a range of benefits designed to support your wellbeing, financial security, and work-life balance. These include private medical insurance, an Employee Assistance Programme, access to Mental Health First Aiders and Wellbeing Champions, optical care, income protection, life assurance, an Aviva Group Personal Pension scheme, and financial wellbeing support through My Money.

We also offer:

• 25 days\’ annual leave plus public holidays

• Three additional days of leave when the office closes between Christmas and New Year

• Enhanced flexible leave policies (including Maternity, Paternity, and Moving House)

• A Wellbeing Day and a Volunteering Day

• Access to staff-led community groups

Equal Opportunity Employer

RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from all backgrounds and believe that our differences strengthen our organisation.

Please let us know if we can support you with any adjustments during the recruitment process.

Candidates must have the correct right to work in the country where the role is based.

How to Apply

Click the \’Apply\’ button to access our short online application form. You\’ll be asked to upload your CV and provide a brief statement explaining why this role at RICS is a great fit for you, and how your skills and experience align with the role requirements.