At a Glance
- Tasks: Lead strategic change communications for a major transformation in the surveying profession.
- Company: Join RICS, a globally respected organisation shaping the built and natural environment.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible working options.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact by engaging with diverse stakeholders during significant change.
- Qualifications: Experience in change communications and strong stakeholder engagement skills required.
The predicted salary is between 60000 - 70089 £ per year.
Country: United Kingdom
Office Location: London or Birmingham
About Us
Flexible/Agile Working: This hybrid role is based on a 60% onsite, 40% remote working model.
Join RICS, a globally respected organisation that sets the highest ethical standards across land, real estate, construction, and infrastructure, supporting 140,000 professionals worldwide. At RICS, we are at the forefront of shaping the built and natural environment. As a prominent professional body, we empower our members with globally recognised qualifications, influential networks, and access to high quality resources.
Role Purpose and Key Responsibilities
As a Senior Change Communications Manager, you will lead and deliver strategic change communications to support a significant transformation of the qualification journey into the surveying profession. A core focus of the role will be engaging, influencing and building trust with external stakeholders, including RICS members, firms, academic partners and RICS Boards. You will ensure complex programme changes are clearly understood, appropriately governed, and effectively adopted across a global, multi‑stakeholder environment.
Key responsibilities include:
- Designing and delivering change communication strategies aligned to the qualification transformation programme, with a strong external stakeholder focus
- Building trusted relationships with RICS members, firms, academic partners and RICS Boards to support understanding, engagement and confidence during change
- Working closely with senior leaders, programme teams and governance groups to ensure messaging is aligned, transparent and timely
- Mapping stakeholder needs, concerns and behaviours to tailor communications for different external and internal audiences
- Developing clear messaging frameworks that explain complex change in an accessible, human‑centred way
- Anticipating communication risks, managing sensitivities, and supporting change readiness and adoption
- Producing high‑quality content such as FAQs, briefing packs, guides, scripts, case studies and presentations for external and board‑level audiences
- Partnering with communications colleagues to plan and deliver multi‑channel internal and external campaigns
- Providing communication tools, guidance and coaching to leaders and member‑facing teams
- Supporting risk, issue and reputation management through clear, well‑judged communication
- Tracking engagement, gathering insight and feedback from stakeholders, and refining approaches to improve impact
About You
You are an experienced change‑communications professional with a strong track record of managing complex external stakeholder relationships in a transforming or regulatory environment. You are comfortable operating at pace, navigating ambiguity, and supporting stakeholders through change with clarity and credibility.
Skills and experience include:
- Proven experience delivering change communications within education, qualifications, professional bodies or large‑scale transformation programmes
- Demonstrated ability to engage and influence external stakeholders, including members, firms, partners or boards
- Strong capability to simplify complex or technical information and tailor messaging for diverse, global audiences
- Excellent written and verbal communication skills, with strong storytelling and copywriting ability
- Experience working with senior leaders and governance or board‑level stakeholders
- Ability to deliver effective multi‑channel communication campaigns using digital and traditional channels
- Strong organisational skills, with the ability to manage multiple priorities in a fast‑paced environment
Rewards and Benefits
We offer a competitive benefits package designed to support your wellbeing, work‑life balance, and financial security. This includes:
- 25 days annual leave plus public holidays
- Private medical insurance and wellbeing support
- Pension scheme, life assurance, and income protection
- Enhanced family leave and volunteering opportunities
Equal Opportunity Employer
RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please let us know if we can support you with any adjustments to our recruitment process.
Candidates must have the correct right to work in the country where the role is based.
Senior Communications Manager - Education - 12 months FTC in London employer: RICS
At RICS, we pride ourselves on being a leading employer in the education sector, offering a dynamic work environment that fosters professional growth and collaboration. With a strong commitment to employee wellbeing, our competitive benefits package includes private medical insurance, generous annual leave, and opportunities for volunteering, all within a flexible hybrid working model. Join us in London or Birmingham and be part of a globally respected organisation dedicated to shaping the future of the built and natural environment while supporting your career development.
