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- Tasks: Investigate regulatory concerns, gather evidence, and manage cases with high standards of customer service.
- Company: Join RICS, a global leader in setting standards for the built and natural environments.
- Benefits: Enjoy hybrid working, comprehensive healthcare, generous leave policies, and a supportive work culture.
- Why this job: Make a real impact by upholding public confidence and driving positive change in regulation.
- Qualifications: Experience in regulatory environments, strong document drafting skills, and excellent communication abilities required.
- Other info: We embrace diversity and welcome candidates from all backgrounds.
The predicted salary is between 28800 - 48000 £ per year.
RICS is a globally recognised professional body that sets and upholds international standards across the built and natural environment. With members working in over 140 countries, we support professionals involved in land, property, construction and infrastructure.
As a membership organisation, RICS promotes professional standards, supports professional development and helps maintain trust in the surveying profession worldwide. Our independently led regulatory and disciplinary processes ensure that members and regulated firms meet the professional and ethical standards expected of the profession.
Through fair and transparent investigations, we help maintain public confidence in a global profession that shapes the places where people live and work.
About the RoleWe are currently recruiting several Investigation Specialists to support the continued development and capacity of our regulatory investigations team.
As an Investigation Specialist, you will manage regulatory investigations relating to RICS members and regulated firms. Working closely with a Regulatory Investigation Manager, you will analyse complex information, gather and assess evidence, and produce clear, well reasoned decisions in line with RICS Professional Standards, Rules of Conduct and Bye Laws. Through your work you will contribute directly to maintaining professional standards across the global surveying profession.
You will work closely with colleagues across the regulatory function and engage with members, firms and stakeholders to ensure investigations are conducted fairly, transparently and in the public interest.
Responsibilities
Manage a caseload of regulatory investigations relating to RICS members and regulated firms
Review information, gather evidence and assess potential breaches of professional standards
Prepare clear investigation reports, case summaries and evidence bundles to support regulatory decision-making
Use sound judgement to reach fair, balanced and defensible conclusions
Communicate professionally with members, firms and other stakeholders throughout the investigation process
Help ensure investigations are progressed efficiently and in line with regulatory standards
Maintain accurate case records using case management systems
Work closely with colleagues across the regulatory team to support consistent and effective investigations
QualificationsExperience working within a regulatory, investigation or complaint-handling environment, and be comfortable assessing complex information and progressing casework.
Required Skills
Managing investigative casework or progressing a caseload of regulatory or complaint matters
Analysing complex information and assessing evidence objectively
Producing clear, well-structured reports, decisions or formal documentation
Communicating effectively with a range of stakeholders, including when dealing with sensitive or challenging issues
Working collaboratively within a team and contributing to a positive and accountable working environment
Applying sound judgement and a balanced approach when making casework decisions
Using case management systems and standard office tools to manage case records, evidence and documentation
Preferred Skills
An understanding of the principles of better regulation
Experience working within a professional body, regulatory, legal or disciplinary environment
Experience preparing case materials for regulatory or disciplinary decision-making
RICS offers a comprehensive benefits package designed to support your wellbeing, financial security, and work life balance, including:
25 days\’ annual leave plus public holidays and office closure over Christmas
Private medical insurance, income protection, and life assurance
Enhanced family leave policies
Access to mental health support and staff-led community groups
RICS is committed to diversity and inclusion. We welcome candidates from all backgrounds and encourage applications from underrepresented groups and those with non-traditional career paths. Please let us know if we can support you with any adjustments during the recruitment process. Candidates must have the correct right to work in the country where the role is based.
How to ApplyClick the \’Apply\’ button to access our short online application form. You\’ll be asked to upload your CV and provide a brief statement explaining why this role at RICS is a great fit for you, and how your skills and experience match the requirements.
We review applications on an ongoing basis and may close the advert early if we receive a high volume of suitable candidates, so we encourage you to apply as soon as possible.
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Investigation Specialist employer: RICS
Contact Detail:
RICS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investigation Specialist
✨Tip Number 1
Familiarise yourself with RICS standards and regulations. Understanding the specific guidelines and expectations of the organisation will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Network with current or former employees in similar roles. Engaging with them can provide insights into the company culture and the specific challenges faced in the Investigation Specialist position, which can be invaluable during your application process.
✨Tip Number 3
Prepare for situational questions that may arise during interviews. Think about past experiences where you've successfully managed investigations or handled complaints, as these examples will showcase your relevant skills and decision-making abilities.
✨Tip Number 4
Demonstrate your commitment to customer service by preparing examples of how you've effectively communicated with stakeholders in previous roles. This will highlight your ability to maintain public confidence, a key aspect of the Investigation Specialist role.
We think you need these skills to ace Investigation Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in regulatory environments and operational delivery. Emphasise your document drafting skills and any previous roles that involved managing investigations or complaints.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Investigation Specialist role at RICS. Mention specific aspects of the job description that resonate with you and how your skills align with their requirements.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to adapt your communication style for different audiences, especially in customer service contexts.
Highlight Case Management Experience: Detail your experience in managing caseloads effectively. Include any metrics or KPIs you have met in previous roles to showcase your ability to progress and conclude investigations efficiently.
How to prepare for a job interview at RICS
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Investigation Specialist. Familiarise yourself with RICS standards and the importance of regulatory investigations in maintaining public confidence.
✨Showcase Your Document Drafting Skills
Prepare examples of your previous work that demonstrate your ability to create high-quality documentation. Be ready to discuss how you approach drafting allegations, evidence bundles, and reports.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and concisely. Be prepared to adapt your communication style to different audiences, showcasing your customer service focus.
✨Prepare for Scenario-Based Questions
Anticipate questions that may require you to make decisions based on hypothetical situations. Think about how you would manage a caseload effectively while adhering to KPIs and quality standards.