RICS is a globally respected professional body, setting standards across land, real estate, construction and infrastructure.
Flexible working: This is a hybrid role, with 60% of your time spent onsite and 40% working remotely.
Role Purpose and Key Responsibilities
Why this role
Join a dynamic regulatory team where you'll be responsible for delivering high-quality compliance and advisory services. This is a great opportunity for someone who enjoys problem-solving, making informed decisions, and working in a fast-paced, purpose-driven environment.
Roles and Responsibilities
- Provide guidance on registration, compliance, annual returns, professional indemnity insurance, and regulatory schemes.
- Support the maintenance of accurate registration records and regulatory data.
- Assess cases, determine appropriate actions, and escalat where required.
- Deliver excellent customer service through phone and email support.
- Contribute to compliance processes, quality assurance, and continuous improvement initiatives.
What you will be doing
- Advising firms and professionals on regulatory requirements.
- Managing registration and compliance-related enquiries.
- Reviewing information and making evidence-based decisions.
- Maintaining accurate records and supporting regulatory processes.
- Managing multiple priorities while meeting deadlines and service standards.
About You
You are a highly organised and customer-focused professional with strong communication skills and sound judgement. You enjoy working collaboratively, can manage a varied workload, and are confident making risk-based decisions in a changing environment.
We are looking for someone who can bring:
- Excellent written and verbal communication skills.
- Strong customer service and stakeholder management experience.
- The ability to make robust, risk-based decisions.
- Strong organisational skills and the ability to manage competing priorities.
- Excellent attention to detail, with the ability to analyse and interpret regulatory information and apply RICS rules and professional standards accurately and consistently.
- Professionalism, discretion, adaptability, and a commitment to continuous improvement.
Desirable: Knowledge of regulatory frameworks, compliance systems, or professional indemnity insurance processes
Rewards and Benefits
Benefits
- Hybrid Working (typically 60% office based)
- Private Medical Insurance
- Income protection
- Life assurance
- Aviva Group Personal Pension (matched to 9%)
RICS is an equal opportunity employer committed to diversity and inclusion. We encourage qualified candidates from a wide array of backgrounds to apply because we know that it’s the differences in our people that make the difference to our performance. We are committed to ensuring that all candidates have an equally positive experience, and equal chances for success regardless of any personal characteristics. Please speak to us if we can support you with any adjustments to our recruitment process. Please make sure you have the correct right to work in the country the role resides in.
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Registration & Compliance Support Officer in Birmingham employer: RICS
RICS is an exceptional employer, offering a dynamic work culture that values flexibility and collaboration, with a hybrid working model that promotes work-life balance. Employees benefit from a comprehensive package that includes generous annual leave, private medical insurance, and opportunities for professional growth within a globally respected organisation dedicated to setting high ethical standards in the built environment. Joining RICS means being part of a diverse team that drives impactful change and supports the future of the surveying profession.
