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For Companies At a Glance
- Tasks: Shape digital experiences for knowledge access and user engagement.
- Company: Join RICS, a globally respected organisation in real estate and construction.
- Benefits: Enjoy 25 days leave, private medical insurance, and flexible working.
- Why this job: Make a real impact on how professionals engage with knowledge and content.
- Qualifications: Experience in managing user-facing digital products and strong UX skills.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 28800 - 48000 ÂŁ per year.
About Us
This hybrid role is based on a 60% onsite, 40% remote working model. Join RICS, a globally respected organisation that sets the highest ethical standards across land, real estate, construction, and infrastructure, supporting 140,000 professionals worldwide. At RICS, we are at the forefront of shaping the built and natural environment. As a prominent professional body, we empower our members with globally recognised qualifications, influential networks, and access to high quality resources.
Role Purpose and Key Responsibilities
As our Product Manager – Knowledge and Content Experience, you will shape the end‑to‑end digital experiences through which members and stakeholders discover, access and use our knowledge. Sitting at the intersection of content, UX, technology and AI, you will own the vision and roadmap for how our content is presented, protected, personalised and consumed across platforms. You will work closely with users, internal teams and external partners to create seamless, engaging experiences that make our knowledge easier to find, understand, return to and apply — while safeguarding our intellectual property and enabling modern, intelligent content journeys.
- Own the vision, roadmap and end‑to‑end experience for digital knowledge platforms (e.g. hubs, libraries, tools, portals).
- Understand user needs and behaviours through research, data and direct engagement, translating them into an outcome‑focused product strategy.
- Lead cross‑functional discovery and delivery with UX, engineering, data, content, commercial and legal partners.
- Explore and implement AI‑enabled features such as intelligent search, summarisation and personalised recommendations.
- Protect our intellectual property by shaping access models, permissions and content‑use guardrails.
- Use analytics and qualitative insight to optimise navigation, IA, interaction design and overall usability.
About You
You are a strategic, user‑centred product manager who is genuinely curious about how people engage with content — how they search, skim, save and use information to make better decisions. You blend product thinking, UX understanding, analytical rigour and creative problem‑solving to design seamless, modern content experiences.
- Experience managing user‑facing digital products, ideally in a knowledge‑rich, professional, B2B or membership setting.
- Proven ability to define strategy and roadmaps focused on discovery, engagement, satisfaction and repeat usage.
- Strong experience with content‑dense platforms (knowledge bases, learning portals, information services).
- Skilled in product discovery and confident working with UX research, user journeys and experience design.
- Comfortable working in agile, cross‑functional teams with a continuous improvement mindset.
- Excellent communication and storytelling skills, able to align and influence stakeholders at all levels.
Rewards and Benefits
We offer a competitive benefits package designed to support your wellbeing, work-life balance, and financial security. This includes:
- 25 days annual leave plus public holidays
- Private medical insurance and wellbeing support
- Pension scheme, life assurance, and income protection
- Enhanced family leave and volunteering opportunities
Equal Opportunity Employer
RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please let us know if we can support you with any adjustments to our recruitment process. Candidates must have the correct right to work in the country where the role is based.
How to Apply
To apply, please complete our short online application form. You will be asked to upload your CV and provide a statement explaining why this specific role at the Royal Institution of Chartered Surveyors is an ideal opportunity for you, and how your skills and experience meet the requirements of the role. Please note that while we aim to keep adverts open for a reasonable period, we do reserve the right to close them early should we receive a high volume of suitable applications.
Product Manager in Birmingham employer: RICS
Contact Detail:
RICS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager in Birmingham
✨Tip Number 1
Get to know the company inside out! Research RICS, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for interviews by practising common questions related to product management and user experience. Use the STAR method to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at RICS.
We think you need these skills to ace Product Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Manager role. Highlight relevant experience in managing user-facing digital products and any work you've done with content-rich platforms. We want to see how your background aligns with our needs!
Craft a Compelling Statement: When writing your statement, be specific about why this role at RICS excites you. Share how your skills and experiences make you a perfect fit for shaping our knowledge and content experience. Let your passion shine through!
Showcase Your User-Centric Approach: We’re looking for someone who understands user needs. In your application, mention any research or engagement you've done to understand user behaviours. This will show us that you’re not just about the product, but also about the people using it.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at RICS
✨Know Your Product Inside Out
Before the interview, dive deep into RICS's digital knowledge platforms and understand their current offerings. Familiarise yourself with their user experience, content presentation, and any AI features they might be using. This will not only show your genuine interest but also help you discuss how you can enhance these experiences.
✨Showcase Your User-Centric Approach
Prepare examples of how you've previously engaged with users to gather insights and translate them into product strategies. Be ready to discuss specific methodologies you’ve used for user research and how those insights shaped your product decisions. This aligns perfectly with the role's focus on understanding user needs.
✨Demonstrate Cross-Functional Collaboration
Since the role involves working with various teams, come prepared with stories that highlight your experience in leading cross-functional projects. Discuss how you’ve collaborated with UX, engineering, and content teams to deliver successful products. This will illustrate your ability to work in agile environments and drive results.
✨Communicate Your Vision Clearly
Practice articulating your vision for a digital knowledge platform. Think about how you would present a roadmap that includes user engagement, satisfaction, and repeat usage. Being able to tell a compelling story about your product vision will resonate well with the interviewers and demonstrate your strategic thinking.
