DRS Administrator in Birmingham

Office Location: Birmingham – Hybrid (60% based in our Colmore Row office, B3 2AA / 40% remote)

RICS (Royal Institution of Chartered Surveyors) is a global professional body that sets and upholds standards in land, real estate, construction, and infrastructure. With over 140,000 members in more than 140 countries, we help shape the built and natural environments through trusted qualifications, rigorous standards, and a commitment to responsible and sustainable practice.

Role Purpose and Key Responsibilities:

Please note this role is a 12 Month FTC. Working as part of the DRS Operations team, you will support the delivery of RICS Dispute Resolution Service (DRS). Being responsible for administering applications for dispute resolvers, such as adjudicators, arbitrators, and independent experts, you will make sure everything is processed accurately and on time in line with our service standards. You will also provide wider administrative support to our Education and Quality teams, helping with assessments, exams, and certification tasks, and working closely with colleagues to ensure a smooth and reliable service for all who use DRS.

Key Responsibilities:

• Process and manage applications and enquiries, ensuring accurate and timely handling in line with service level agreements.
• Work closely with Finance colleagues on payments and queries for applications received.
• Keep accurate and up to date records and digital files, making sure everything meets our operational and quality standards.
• Provide first-line support to customers and stakeholders across multiple communication channels, building positive professional relationships.
• Support DRS Education and Quality activity, including coordinating assessments, examinations, and certification processes.
• Contribute to the development of digital platforms, service improvements, and represent DRS at events when required.

About You:

You are organised and take pride in delivering work to a high standard. You can manage competing priorities with confidence and approach tasks with a positive mindset. You are able to work independently when required, while also contributing positively to team efforts to achieve shared outcomes.

You will bring:

• Experience in a customer-focused or administrative role, delivering accurate and timely support.
• Strong organisational, communication, and time-management skills, with excellent attention to detail.
• Confidence working with digital systems and Microsoft Office applications.
• A methodical, solutions-focused approach and the ability to adapt to changing priorities.
• An interest in dispute resolution, legal, or professional services environments (ADR knowledge desirable but not essential).
• Flexibility to support occasional training events or activity outside standard hours.

Rewards and Benefits:

RICS offers a range of benefits designed to support your wellbeing, financial security, and work-life balance, including:

• 25 days’ annual leave plus public holidays
• Three additional days of leave when the office closes between Christmas and New Year
• Enhanced flexible leave policies (including Maternity, Paternity, and Moving House)
• A Wellbeing Day and a Volunteering Day
• Private medical insurance, income protection, life assurance, and pension scheme
• Access to staff-led community groups and wellbeing support

Equal Opportunity Employer:

RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from all backgrounds and believe that our differences strengthen our organisation. Please let us know if we can support you with any adjustments during the recruitment process. Candidates must have the correct right to work in the country where the role is based.

How to Apply:

Click the ‘Apply’ button to access our short online application form. You’ll be asked to upload your CV and provide a brief statement explaining why this role at RICS is a great fit for you, and how your skills and experience match the role requirements.