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For Companies At a Glance
- Tasks: Lead digital operations and enhance user experience across multiple websites.
- Company: Join RICS, a global professional body shaping sustainable communities.
- Benefits: Enjoy 25 days leave, private medical insurance, and a supportive work environment.
- Why this job: Make a real impact on digital experiences for professionals worldwide.
- Qualifications: Experience in digital management and strong stakeholder engagement skills.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join RICS and help deliver exceptional digital experiences for 140,000 professionals worldwide. RICS is a global professional body with over 140,000 members who shape the world around us – influencing how cities grow, how homes are built, and how resources are managed. Together, we help create sustainable communities and tackle global challenges like climate change. Digital innovation is at the heart of this mission.
As our Digital Operations & Performance Manager, you will oversee the performance, operations and strategic development of RICS’ digital estate. You will lead front‑end digital operations, drive user‑centred improvements across multiple websites, and partner closely with UX, design, analytics and technology teams to shape our digital experience strategy. This role combines leadership, digital performance optimisation, and hands‑on operational oversight, ensuring our digital channels deliver greater value for members and stakeholders.
Responsibilities
- Lead a full audit and strategic review of RICS’ digital estate, identifying opportunities to enhance UX and digital performance.
- Oversee day‑to‑day web operations across multiple websites, ensuring high‑quality, consistent and efficient delivery.
- Partner with internal stakeholders to improve digital engagement, using data‑driven insights to guide optimisation activity.
- Collaborate with analytics teams to track performance, identify trends and support data‑informed decision‑making.
- Manage and develop the Digital Operations & Performance team, fostering collaboration and continuous improvement.
- Work closely with UX, design and technology teams to deliver user‑centred change and contribute to agile ways of working.
About You
- You are an experienced digital leader with strong operational, strategic and UX awareness.
- You combine digital performance knowledge with excellent stakeholder management and the ability to drive improvements across a complex digital estate.
- You thrive in fast‑moving environments and enjoy leading teams through change.
- Experience in digital or web management roles, ideally across multi‑site or global environments.
- Strong understanding of Adobe Experience Manager or similar platforms.
- Experience leading multidisciplinary digital or technical teams.
- Strong stakeholder management and the ability to influence senior leaders.
- Experience contributing to digital transformation or change programmes.
- Working knowledge of agile, user‑centred design and Lean principles.
- Clear communicator with strong presentation and facilitation skills.
- Understanding of SEO best practices, technical SEO, and search optimisation.
- Experience applying DE&I principles in digital design and operations.
Rewards and Benefits
We offer a competitive benefits package designed to support your wellbeing, work-life balance, and financial security. This includes:
- 25 days annual leave plus public holidays
- Private medical insurance and wellbeing support
- Pension scheme, life assurance, and income protection
- Enhanced family leave and volunteering opportunities
Equal Opportunity Employer
RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please let us know if we can support you with any adjustments to our recruitment process.
Candidates must have the correct right to work in the country where the role is based.
How to Apply
To apply, please complete our short online application form. You will be asked to upload your CV and provide a statement explaining why this specific role at the Royal Institution of Chartered Surveyors is an ideal opportunity for you, and how your skills and experience meet the requirements of the role.
Please note that while we aim to keep adverts open for a reasonable period, we do reserve the right to close them early should we receive a high volume of suitable applications.
Digital Operations and Performance Manager in Birmingham employer: RICS
Contact Detail:
RICS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Operations and Performance Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your digital projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its digital presence. Be ready to discuss how you can enhance their operations and performance based on your insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Digital Operations and Performance Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Operations and Performance Manager role. Highlight relevant experience and skills that match the job description, especially in digital performance and stakeholder management.
Craft a Compelling Statement: When writing your statement, be clear about why this role at RICS excites you. Connect your past experiences with the responsibilities listed in the job description, showing us how you can add value to our team.
Showcase Your Digital Savvy: Don’t forget to mention any experience you have with digital tools and platforms, like Adobe Experience Manager. We want to see your understanding of digital operations and how you can drive improvements.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at RICS
✨Know Your Digital Landscape
Before the interview, dive deep into RICS' digital estate. Familiarise yourself with their websites and digital tools. Understanding their current performance and user experience will help you discuss how you can enhance their digital operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams through digital transformations. Highlight your experience in managing multidisciplinary teams and how you’ve fostered collaboration to achieve results. This will demonstrate your capability to lead at RICS.
✨Data-Driven Decision Making
Be ready to discuss how you've used data to drive digital improvements in past roles. Bring specific examples of how you've partnered with analytics teams to track performance and make informed decisions that enhanced user engagement.
✨Communicate Clearly and Confidently
Practice articulating your thoughts on UX, SEO, and digital strategy. Clear communication is key, especially when discussing complex ideas with stakeholders. Use this opportunity to showcase your presentation skills and ability to influence senior leaders.
