At a Glance
- Tasks: Coordinate assessments and enhance candidate experiences while ensuring compliance and efficiency.
- Company: Join a purpose-driven organisation focused on professional development.
- Benefits: Enjoy a hybrid work model with 3 days in the office and competitive salary.
- Other info: Dynamic role with opportunities for personal growth and collaboration.
- Why this job: Make a real impact by shaping candidates' careers and improving processes.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 42000 £ per year.
Hybrid (London or Birmingham | 3 days a week in‑office)
We’re looking for someone who can deliver an exceptional candidate experience while keeping operations compliant, efficient, and continuously improving.
Who are we looking for?
- Experience in customer service and project coordination.
- Excellent written and verbal communication skills.
- Strong organisational skills and ability to prioritise under pressure.
- Proficiency in Microsoft Office and confident handling large data sets.
- Solutions‑focused mindset with ability to manage own workload.
What will the role involve?
- Coordinate assessment and candidate workflows to fixed deadlines.
- Deliver clear, professional communication across email, phone, and presentations.
- Handle complex queries and challenging conversations with confidence.
- Maintain accurate data, records, and documentation.
- Build strong relationships with internal teams and external stakeholders.
What makes this role great?
- Purpose‑led: Help new professionals qualify and progress in their careers.
- High impact: Your work directly shapes candidate and assessor satisfaction.
- Process‑focused: Keep global standards on track and protect organisational reputation.
- Improvement‑driven: Contribute to smarter, faster, more efficient ways of working.
- Hybrid balance: 3 collaborative days in London or Birmingham, the rest from home.
Seniority level: Entry level
Employment type: Full‑time
Job function: Quality Assurance
Assessment Coordinator (Maternity Cover) in Birmingham employer: RICS
RICS is an excellent employer for those looking to thrive in a dynamic and supportive environment. With a strong focus on professional development, employees benefit from a competitive package that includes generous annual leave and private medical insurance, all while working in a culture that values collaboration and innovation. The hybrid nature of the role allows for flexibility, making it an ideal opportunity for individuals seeking meaningful work in a global context.
StudySmarter Expert Advice🤫
We think this is how you could land Assessment Coordinator (Maternity Cover) in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RICS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RICS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assessment Coordinator (Maternity Cover) in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RICS:Your cover letter is your chance to shine! Tell us why you want to work at RICS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RICS!
How to prepare for a job interview at RICS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
