Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers and perform clerical duties in a supportive team environment.
- Company: Join the Department of Human Services and make a difference in your community.
- Benefits: Competitive salary, health benefits, and a chance to grow your career.
- Why this job: Be part of a team that provides essential services and support to the public.
- Qualifications: High school diploma and basic computer skills required.
- Other info: Flexible work hours with opportunities for professional development.
The predicted salary is between 45427 - 49187 £ per year.
Locations: Wakefield
Time Type: Full time
Posted On: Posted Today
Time Left to Apply: End Date: April 4, 2026 (9 days left to apply)
Job Requisition ID: JR101282
Department: Department of Human Services
Division: Clerical/Administrative Support/Data Entry
Salary: $45,427.00 - $49,187.00
Scheduled Work Days & Work Hours: Monday - Friday; 8:30am - 4:00pm (35 Hours - Standard)
Opening Date: March 25, 2026
Closing Date: April 3, 2026
Pay Grade: C00313 A
Classification: Customer Service Aide (DHS)
General Statement of Duties: Within the Department of Human Services (DHS), to perform a variety of customer service and clerical duties, including but not limited to:
- Greeting and registering customers into the eligibility system.
- Verifying and/or changing non-financial data collection information.
- Producing digital copies of documents and ensuring the quality of original and digital copies.
- Filing and indexing digital copies.
- Performing receptionist duties such as greeting and directing customers.
- Preparing, verifying, sorting, batching and scanning all documents for new and existing customers.
- Organising, maintaining, and/or purging files, documents, applications, and forms.
- Answering phones, taking messages and transferring calls to appropriate personnel.
- Operating office equipment such as scanning machines, copiers, calculators, and other office machines.
- Preparing requisitions, vouchers, claims and other records related to fiscal activities.
Required Qualifications for Appointment:
Knowledges, Skills and Capacities: A working knowledge of office practices; the ability to work independently or in collaboration with others; the ability to adapt to changing tasks; attention to detail; proficiency working on computer equipment; basic computer skills and working knowledge of Microsoft Word and Excel.
Education: Graduation from high school or high school equivalency (GED).
Experience: Employment in a position involving the performance of simple routine repetitive clerical work.
Benefits: For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website.
The individual hired to fill this position is being hired into an E-Verify site which contains Federal tax Information (FTI). The individual is required to have their employment eligibility validated through E-Verify.
CUSTOMER SERVICE AIDE (DHS) in Wakefield employer: Ricouncil94
Contact Detail:
Ricouncil94 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE AIDE (DHS) in Wakefield
✨Tip Number 1
Get to know the company! Research the Department of Human Services and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face as a Customer Service Aide. Role-play with a friend or family member to build your confidence and improve your communication skills.
✨Tip Number 3
Network, network, network! Connect with current or former employees of the DHS on LinkedIn. They can provide valuable insights about the work culture and may even refer you for the position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at DHS.
We think you need these skills to ace CUSTOMER SERVICE AIDE (DHS) in Wakefield
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what the role of a Customer Service Aide involves and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Skills: When filling out your application, highlight your relevant experience and skills. If you've got a knack for customer service or clerical work, let us know! Use specific examples to demonstrate how you've successfully handled similar tasks in the past.
Keep It Professional but Personal: While we want you to be professional, don’t be afraid to let your personality shine through. A friendly tone can make your application stand out. Remember, we’re looking for someone who can connect with customers, so show us that you can do just that!
Apply Through Our Website: Make sure to submit your application through our official website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it keeps everything organised on our end!
How to prepare for a job interview at Ricouncil94
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Aide role. Familiarise yourself with the key responsibilities like greeting customers, verifying data, and handling clerical tasks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Aide, you'll be interacting with the public regularly. During the interview, demonstrate your communication skills by speaking clearly and listening actively. You might even want to prepare examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this role, especially when it comes to verifying information and maintaining accurate records. Be ready to discuss specific instances where your attention to detail made a difference in your previous work. This will reassure the interviewer that you can handle the responsibilities effectively.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training processes, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.