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- Tasks: Install, maintain, and repair a variety of tech equipment for customers.
- Company: Join Ricoh, a global leader in innovative technology solutions.
- Benefits: Enjoy a competitive salary, pension, and great benefits.
- Why this job: Kickstart your career in tech while making a real difference for customers.
- Qualifications: Basic IT knowledge, problem-solving skills, and a valid UK driving licence.
- Other info: Embrace diversity and grow in a supportive, dynamic environment.
The predicted salary is between 800 - 1400 £ per month.
Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.
Located: Southampton / Portsmouth
Package: Competitive Salary, Pension, Benefits
About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
What you will be doing: As a Service Advantage Technician, you will be providing customers with a professional and efficient installation, maintenance, and repair services on an increasingly broad range of equipment and devices that Ricoh supports including audio-visual, network devices, servers, routers, and smart lockers.
- To provide a technical service to customers, including installation, maintenance, and repair of a wide range of Service Advantage products.
- To embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.
- To drive self-improvement and continuous professional development to keep up with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh supports.
- To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties.
- Management and control of stock, to improve first time fix levels to customers, and to minimise stock losses.
You will ideally have:
- Strong fundamental understanding of IT and systems
- Good problem-solving skills and a systematic approach
- Good understanding of mechanical engineering
- Valid UK driving licence is essential
- Excellent customer service skills
- Good organisation and time management
- Flexible approach to a varied and high-pressured workload
- Strong desire to learn and develop
- Willingness to embrace change in a rapidly moving industry
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Trainee Field Technician employer: Ricoh
Contact Detail:
Ricoh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Field Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. The more connections we make, the better our chances of landing that Trainee Field Technician role.
✨Tip Number 2
Show off your skills! If you’ve got any relevant projects or experiences, don’t be shy about sharing them. Create a portfolio or a LinkedIn profile that highlights your technical know-how and customer service skills.
✨Tip Number 3
Prepare for interviews by researching Ricoh and its products. Understand their values, especially customer centricity, and think about how you can contribute to their mission. We want to see your passion for technology and service!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Ricoh. Let’s get you started on this exciting journey!
We think you need these skills to ace Trainee Field Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Trainee Field Technician role. Highlight your IT knowledge, problem-solving skills, and any relevant customer service experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role at Ricoh and how your background aligns with our values. Don’t forget to mention your willingness to learn and adapt in a fast-paced environment.
Showcase Your Passion for Technology: We love candidates who are genuinely interested in technology! Share any personal projects or experiences that demonstrate your enthusiasm for IT and mechanical engineering. This will help us see your potential as a Trainee Field Technician.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for the role!
How to prepare for a job interview at Ricoh
✨Know Your Tech
Make sure you brush up on your IT and mechanical engineering knowledge. Ricoh is looking for someone with a strong understanding of these areas, so be prepared to discuss relevant experiences or projects that showcase your skills.
✨Customer Service is Key
Since the role emphasises customer centricity, think of examples where you've provided excellent customer service. Be ready to explain how you handled challenging situations and ensured customer satisfaction.
✨Show Your Problem-Solving Skills
Prepare to demonstrate your systematic approach to problem-solving. You might be asked to tackle hypothetical scenarios during the interview, so practice articulating your thought process clearly and logically.
✨Embrace Change
Ricoh values adaptability in a fast-paced environment. Share instances where you've successfully adapted to change or learned new skills quickly. This will show your willingness to grow and thrive in a dynamic industry.
