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- Tasks: Install, maintain, and repair a variety of tech equipment for customers.
- Company: Join Ricoh, a global leader in innovative technology solutions.
- Benefits: Enjoy a competitive salary, pension, and great benefits.
- Why this job: Be part of a dynamic team transforming the future of work.
- Qualifications: Basic IT knowledge, problem-solving skills, and a valid UK driving licence.
- Other info: Embrace diversity and grow your career in a supportive environment.
The predicted salary is between 800 - 1400 £ per month.
Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.
Located: Southampton/Portsmouth
Package: Competitive Salary, Pension, Benefits
About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
What you will be doing: As a Service Advantage Technician, you will be providing customers with a professional and efficient installation, maintenance, and repair services on an increasingly broad range of equipment and devices that Ricoh supports including audio-visual, network devices, servers, routers, and smart lockers.
Key Accountabilities:
- To provide a technical service to customers, including installation, maintenance, and repair of a wide range of Service Advantage products.
- To embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.
- To drive self-improvement and continuous professional development to keep up with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh supports.
- To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties.
- Management and control of stock, to improve first time fix levels to customers, and to minimise stock losses.
We are an equal opportunities employer.
You will ideally have:
- Strong fundamental understanding of IT and systems.
- Good problem-solving skills and a systematic approach.
- Good understanding of mechanical engineering.
- Valid UK driving licence is essential.
- Excellent customer service skills.
- Good organisation and time management.
- Flexible approach to a varied and high-pressure workload.
- Strong desire to learn and develop.
- Willingness to embrace change in a rapidly moving industry.
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Trainee Field Technician in Southampton employer: Ricoh
Contact Detail:
Ricoh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Field Technician in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Ricoh and understanding their values. Show them you’re not just another candidate; demonstrate how your skills align with their mission of customer centricity and innovation.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Ricoh team.
We think you need these skills to ace Trainee Field Technician in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trainee Field Technician role. Highlight any relevant skills or experiences that match what we're looking for, like IT knowledge or customer service experience. This shows us you're serious about the position!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to join Ricoh and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your passion for technology and learning.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and come up with solutions, especially in a tech-driven environment like ours!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Ricoh
✨Know Your Tech
Make sure you brush up on your IT and mechanical engineering knowledge. Ricoh is all about technology, so being able to discuss relevant systems and devices confidently will show that you're ready for the role of Trainee Field Technician.
✨Customer Service is Key
Ricoh values customer centricity, so be prepared to share examples of how you've provided excellent service in the past. Think about times when you went above and beyond to help someone, as this will resonate well with the interviewers.
✨Show Your Problem-Solving Skills
Be ready to tackle some hypothetical scenarios during the interview. Practice explaining your thought process when faced with a technical issue or a customer complaint. This will demonstrate your systematic approach and ability to think on your feet.
✨Embrace Change
Ricoh operates in a fast-paced environment, so highlight your willingness to learn and adapt. Share any experiences where you've successfully navigated change or taken on new challenges, as this will show that you're a great fit for their dynamic team.
