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For Companies At a Glance
- Tasks: Deliver top-notch print and scanning services while ensuring customer satisfaction.
- Company: Join Ricoh UK, a leader in innovative technology solutions.
- Benefits: Enjoy flexible working options, holiday perks, and health support.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: IT savvy, team player with strong communication and organisational skills.
- Other info: Apply quickly as we receive many applications!
The predicted salary is between 28800 - 43200 £ per year.
Responsibilities:
- Deliver an efficient and responsive print and scanning service to meet SLA’s and customer satisfaction.
- Accurately capture and record data in line with client expectations.
- Help solve operational problems quickly and efficiently to ensure the most effective service.
- Build relationships with users, manage their perceptions and expectations, and resolve simple operational issues to ensure high customer service levels.
- Carry out any reasonable requests from the line manager to meet business needs and client expectations.
- Deliver the specific job profile aligned with site requirements.
- Ensure all work meets quality standards, customer confidentiality, deadlines, SLA, and KPI’s.
- Follow and adhere to Ricoh UK policies, procedures, and EHS guidelines.
- Ensure site compliance with Ricoh Service Excellence methodology.
Ideal Candidate:
- IT literate
- Team-oriented, proactive, open-minded team player
- Good organizational skills with attention to detail
- Excellent verbal and written communication skills
- Flexible and committed at all times
What We Offer:
- Competitive package including a solid basic salary, strong bonus, and company benefits such as:
- Holiday entitlement
- Two days special leave per year for volunteering
- Holiday purchase scheme
- Flexible retirement plan
- Support for health and well-being (Employee Assistance Programme, life cover, medical protection, gym discounts, etc.)
- Company car or car allowance (role-specific)
- Cycle to work scheme
Site Specialist – Print & Scanning employer: Ricoh
Contact Detail:
Ricoh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Specialist – Print & Scanning
✨Tip Number 1
Familiarise yourself with Ricoh's Service Excellence methodology. Understanding their approach will not only help you align your skills with their expectations but also demonstrate your commitment to their standards during any discussions.
✨Tip Number 2
Showcase your IT literacy by being prepared to discuss specific software or tools you've used in previous roles. This will highlight your ability to adapt quickly and efficiently to the technical aspects of the job.
✨Tip Number 3
Emphasise your organisational skills and attention to detail in conversations. You might want to prepare examples of how you've successfully managed multiple tasks or projects while maintaining high quality and meeting deadlines.
✨Tip Number 4
Be ready to discuss your experience in building relationships and managing customer expectations. Think of specific instances where you resolved issues or improved service levels, as this will resonate well with the role's focus on customer satisfaction.
We think you need these skills to ace Site Specialist – Print & Scanning
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in print and scanning services. Emphasise your IT literacy, organisational skills, and any previous roles where you delivered customer service or solved operational problems.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the responsibilities outlined in the job description. Mention your ability to build relationships with users and manage their expectations, as well as your commitment to quality standards and confidentiality.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, consider including examples of how you've effectively communicated with clients or team members in past positions.
Highlight Flexibility and Teamwork: Demonstrate your flexibility and team-oriented mindset by providing examples of how you've adapted to changing situations or collaborated with others to achieve common goals in previous jobs.
How to prepare for a job interview at Ricoh
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Site Specialist in Print & Scanning. Familiarise yourself with the key tasks such as delivering efficient services, capturing data accurately, and solving operational problems. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are essential for this role, prepare to discuss examples of how you've effectively communicated with clients or team members in the past. Highlight any experiences where you managed expectations or resolved issues.
✨Demonstrate Teamwork and Flexibility
Being a team-oriented and proactive player is crucial. Be ready to share instances where you've worked collaboratively with others to achieve a common goal. Also, express your willingness to adapt to changing situations and take on various tasks as needed.
✨Prepare Questions
Have a few thoughtful questions prepared to ask the interviewer about the company culture, team dynamics, or specific challenges faced in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
