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- Tasks: Join us as a Site Services Specialist, delivering top-notch print services and solving operational challenges.
- Company: Ricoh is a global tech leader transforming communications through innovative print and digital solutions.
- Benefits: Enjoy a competitive salary, benefits, pension, and a dynamic work environment.
- Why this job: Be part of a creative team, enhance your skills, and contribute to meaningful projects.
- Qualifications: IT literacy, strong communication skills, and a proactive, team-oriented attitude are essential.
- Other info: We celebrate diversity and offer support for all identities through employee-led affinity groups.
The predicted salary is between 28800 - 43200 £ per year.
Change your job, change your workplace, change your future…
We are actively building diverse teams and welcome applications from everyone
Role: Site Services Specialist – Print Room
Located: Newport
Package: Competitive salary, benefits, pension
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find out more about Ricoh Today
What you will be doing
- To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction.
- Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
- Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
- Carry out any reasonable request from the line manager to meet the business needs and client expectations.
- To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations.
- To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s.
- Working within a busy, dynamic and creative print environment
- Producing high quality digital printed media to customer specification
- Operation of digital production devices including sheet fed and wide format printers, including imposition of print ready artwork controlled by Fiery RIP workflow software
- Operation of various finishing equipment including power guillotine, automatic creaser and lamination devices
- Day to day communication with onsite clients to understand print brief
- Day to day communication with third party suppliers
- Utilisation of design software applications such as Adobe InDesign, Photoshop and Illustrator
- Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
You will ideally have
- IT literate
- Team oriented pro-active, open minded team player
- Good organisational skills with an attention to detail
- Excellent communication skills, both verbal and in writing
- Excellent customer service skills
- Ability to demonstrate commitment and flexibility at all times
- Multi-tasking skills and ability to work on a variety of items simultaneously
- Good Time Management skills
To be professional and presentable in uniform at all times
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh.
Site Services Specialist - Print Room employer: Ricoh
Contact Detail:
Ricoh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Services Specialist - Print Room
✨Tip Number 1
Familiarise yourself with the specific print technologies and software mentioned in the job description, such as Fiery RIP workflow software and Adobe Creative Suite. Being able to discuss your experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully managed client expectations or resolved issues in previous roles. This will show that you can maintain high levels of customer satisfaction, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of Ricoh, especially those in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your organisational and time management skills in detail. Think of specific instances where you successfully juggled multiple tasks or projects, as this will be key in a busy print environment like the one described.
We think you need these skills to ace Site Services Specialist - Print Room
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Site Services Specialist - Print Room position. Tailor your application to highlight relevant experiences and skills that align with these expectations.
Highlight Relevant Skills: Emphasise your IT literacy, organisational skills, and customer service experience in your CV and cover letter. Mention specific software you are proficient in, such as Adobe InDesign, Photoshop, and Illustrator, as well as any experience with digital production devices.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Use examples from your past experiences to demonstrate how you can contribute to Ricoh's goals and values, particularly in delivering high-quality customer service.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Ricoh
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Site Services Specialist in the Print Room. Familiarise yourself with the specific tasks mentioned in the job description, such as operating digital production devices and managing customer expectations.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with design software like Adobe InDesign, Photoshop, and Illustrator. Highlight any relevant technical skills, especially those related to print production and workflow software, as these are crucial for the role.
✨Demonstrate Customer Service Excellence
Ricoh values excellent customer service, so be ready to share examples of how you've successfully managed client relationships in the past. Discuss how you handle operational problems and ensure customer satisfaction.
✨Emphasise Teamwork and Communication
Since the role involves working closely with both clients and third-party suppliers, highlight your teamwork and communication skills. Provide examples of how you've collaborated effectively in previous roles to achieve common goals.
