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- Tasks: Support the service desk by managing emails and requests, ensuring top-notch customer service.
- Company: Join Ricoh, a global tech leader transforming communications with innovative digital services.
- Benefits: Enjoy a competitive salary, bonuses, hybrid work options, and extensive company perks.
- Why this job: Be part of a diverse team that values innovation and helps people thrive at work.
- Qualifications: Ideal candidates have IT experience, excellent communication skills, and a knack for customer service.
- Other info: Ricoh promotes inclusion and offers employee-led groups for diverse identities and experiences.
The predicted salary is between 28800 - 43200 £ per year.
Change your job, change your workplace, change your future… We are actively building diverse teams and welcome applications from everyone Role: Service Desk Administrator Located: Northampton (Hybrid) Package: Competitive salary, plus bonus and large company benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To provide administrative support for the shared service desk, managing incoming interactions to the service desk by email and self-service. Refer and manage activity to internal and external resolver groups and third-party vendors. * Provide logging of incidents and service requests that enter the service desk via, email or self-service portal to ensure a high level of customer service is delivered * Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer * Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis * To work alongside the Data Analyst in helping manage and maintain customer data into the internal system ensuring it means all requirements specified by the business. * To provide administrative support to the shared managed service desk You will ideally have * Experience of working in an IT environment (preferable) * Experience of using a service management system such as ServiceNow (preferable) * Excellent Customer Service & Telephone handling skills * Must be capable of working unsupervised to agreed timescales * Excellent communication skills – both verbal and written * Excellent interpersonal skills * Ability to organise and prioritise work in an effective manner * Ability to work under pressure * Ability to work well in a team We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh
Service Desk Administrator employer: Ricoh
Contact Detail:
Ricoh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator
✨Tip Number 1
Familiarize yourself with service management systems like ServiceNow, as this experience is preferred for the role. Consider taking online courses or tutorials to boost your knowledge and confidence in using such tools.
✨Tip Number 2
Highlight your customer service skills during networking opportunities. Engage with professionals in the IT field on platforms like LinkedIn to learn more about their experiences and gather insights that can help you stand out.
✨Tip Number 3
Practice your communication skills, both verbal and written. You might want to role-play common service desk scenarios with a friend to improve your ability to handle calls and emails effectively.
✨Tip Number 4
Research Ricoh's values and culture to align your application with their mission. Understanding their commitment to diversity and inclusion can help you articulate how you would contribute to their team.
We think you need these skills to ace Service Desk Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Desk Administrator position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in IT environments or with service management systems like ServiceNow. Use specific examples to demonstrate your customer service skills and ability to work under pressure.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, ensure that your application reflects your verbal and written communication abilities. Consider including a brief example of how you've effectively communicated in a past role.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses why you want to work at Ricoh and how your values align with their commitment to diversity and inclusion. Mention any relevant affinity groups or initiatives that resonate with you.
How to prepare for a job interview at Ricoh
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Desk Administrator. Familiarize yourself with incident and service request management processes, as well as the tools like ServiceNow that may be used in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight your telephone handling skills and how you effectively managed customer interactions.
✨Demonstrate Communication Abilities
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to discuss how you would communicate with both internal teams and external vendors.
✨Emphasize Teamwork and Independence
Be prepared to discuss your ability to work both independently and as part of a team. Share examples of how you've successfully collaborated with others while also managing tasks on your own.
