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- Tasks: Install, maintain, and repair a variety of tech equipment for customers.
- Company: Join Ricoh, a global leader in innovative technology solutions.
- Benefits: Enjoy flexible hybrid working, competitive salary, company vehicle, and bonuses.
- Why this job: Be part of a diverse team that values creativity and customer satisfaction.
- Qualifications: No specific experience required; just a passion for technology and learning.
- Other info: Ricoh promotes inclusion and offers employee-led affinity groups.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Change your job, change your workplace, change your future…\\nWe are actively building diverse teams and welcome applications from everyone\\nRole: Service Advantage Technician\\nLocated: Southampton/Portsmouth (Ricoh operate a vibrant working policy giving you flexible hybrid working options)\\nPackage: Competitive salary, Company vehicle, Bonus, Pension plus additional company benefits.\\nAbout Ricoh:\\nRicoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.\\nEverything we do is designed to help individuals achieve fulfilment through work.
Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.\\nFind out more about Ricoh Today\\nWhat you will be doing\\nAs a Service Advantage Technician you will be providing customers with a professional and efficient installation, maintenance, and repair services on an increasingly broad range of equipment and devices that Ricoh support including audio-visual, network devices, servers, routers, smart lockers.\\nKey Accountabilities\\n * To provide a technical service to customers, including installation, maintenance, and repair of a wide range of Service Advantage products.\\n * To embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.\\n * To drive self-improvement and continuous professional development to keep up with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh support.\\n * To maximize revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties.\\n * Management and control of stock, to improve first time fix levels to customers, and to minimize stock losses.\\nWe are an equal opportunities employer\\nWe are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.\\nStriving for inclusion and diversity isn’t just the right thing to do.
Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.\\nTo empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs
Service Advantage Technician employer: Ricoh
Contact Detail:
Ricoh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advantage Technician
✨Tip Number 1
Familiarise yourself with Ricoh's core values, especially Customer Centricity. During your interactions, whether in interviews or networking, highlight how you prioritise customer satisfaction and can contribute to their mission of providing outstanding service.
✨Tip Number 2
Stay updated on the latest technology trends relevant to the role, such as advancements in audio-visual equipment and network devices. This knowledge will not only impress during discussions but also demonstrate your commitment to continuous professional development.
✨Tip Number 3
Network with current or former employees of Ricoh, particularly those in technical roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Service Advantage Technician position.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed stock or improved service efficiency in previous roles. This will showcase your ability to maximise revenue and improve first-time fix levels, aligning with the key accountabilities of the position.
We think you need these skills to ace Service Advantage Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Service Advantage Technician. Tailor your application to highlight relevant skills and experiences that align with these expectations.
Highlight Technical Skills: Emphasise your technical expertise in installation, maintenance, and repair of equipment similar to what Ricoh supports. Mention any specific experience with audio-visual devices, network devices, or servers to make your application stand out.
Showcase Customer Centricity: Ricoh values customer service highly. Include examples in your application that demonstrate your commitment to providing outstanding service and how you have successfully addressed customer needs in previous roles.
Express Willingness for Continuous Learning: Mention your dedication to professional development and staying updated with industry trends. Highlight any relevant training or certifications that showcase your proactive approach to learning in the technology sector.
How to prepare for a job interview at Ricoh
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Advantage Technician. Familiarise yourself with the types of equipment and services Ricoh offers, such as audio-visual devices and network solutions. This knowledge will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Emphasise Customer Centricity
Ricoh values customer service highly, so be prepared to discuss how you have provided excellent service in previous roles. Share specific examples where you went above and beyond to meet customer needs, showcasing your commitment to customer satisfaction.
✨Showcase Continuous Learning
Highlight your dedication to professional development and staying updated with industry trends. Discuss any relevant training or certifications you've pursued, and express your eagerness to learn about new technologies and services that Ricoh supports.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the company and the role. You might ask about the team dynamics, opportunities for growth, or how Ricoh measures success in this position.
