Ricoh is seeking a Service Desk Analyst to provide a single point of contact for the Service Desk, delivering first line diagnosis, resolution and escalation of incidents and service requests. The role is 37.5 hours per week, with shifts between 7am and 7pm, Monday to Friday, with interview-stage discussion of specific patterns.
You will own tickets end-to-end, manage prioritisation and escalation, and contribute to knowledge articles.
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Remote Service Desk Analyst First-Line IT Support employer: Ricoh
Ricoh is an exceptional employer that prioritises a people-first culture, fostering an inclusive environment where employees can thrive and make a meaningful impact. With a strong commitment to professional development, flexible working arrangements, and a focus on sustainability, Ricoh empowers its workforce to grow and succeed while contributing to a better future. Join us in a collaborative atmosphere that values your voice and encourages innovation across our European operations.
