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- Tasks: Deliver top-notch print services and solve operational challenges with a smile.
- Company: Join Ricoh, a global leader in innovative technology and graphic solutions.
- Benefits: Enjoy a competitive salary, bonuses, and great company perks.
- Why this job: Be part of a dynamic team that values creativity and efficiency.
- Qualifications: IT savvy, team player, and excellent communicator.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.
Located: Buckingham
Package: Competitive salary, bonus plus additional company benefits
Hours of work: Monday - Thursday 08:45, & Friday 08:00
About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
What you will be doing:
- Deliver an efficient Print room service to the customer, to meet agreed SLAs and customer satisfaction.
- Printing ad-hoc and regular client requests.
- Finishing e.g. laminating, binding.
- Wide format/poster printing.
- Digital scanning of A4/A3 documents and microfilms.
- Support for on-site printers/MFDs. First line fix and management of service calls.
- Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
- Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
- Carry out any reasonable request from the line manager to meet the business needs and client expectations.
- To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations.
- To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLAs and KPIs.
- Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
- Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.
You will ideally have:
- IT literate.
- Proven experience working in a similar role.
- Team oriented, pro-active, open-minded team player.
- Good organisational skills with an attention to detail.
- Excellent communication skills, both verbal and in writing.
- Excellent customer service skills.
- Ability to demonstrate commitment and flexibility at all times.
- Multi-tasking skills and ability to work on a variety of items simultaneously.
- Good Time Management skills.
- To be professional and presentable in uniform at all times.
We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Print Room Operator employer: Ricoh
Contact Detail:
Ricoh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Print Room Operator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ricoh. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills as a Print Room Operator can solve problems and enhance customer satisfaction. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! Communication and teamwork are key in this role. Be ready to share examples of how you've successfully worked with others and resolved issues in the past. This will highlight your ability to build relationships and deliver excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re professional and keen on the role!
We think you need these skills to ace Print Room Operator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Print Room Operator role. Highlight your relevant experience and skills that match the job description, like your IT literacy and customer service skills. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since excellent communication is key in this role, don’t shy away from showcasing your verbal and written skills in your application. Use clear and concise language, and make sure to proofread for any errors. We appreciate attention to detail!
Demonstrate Your Team Spirit: We’re looking for a proactive team player, so share examples of how you’ve worked well in a team before. Whether it’s resolving operational problems or building relationships with users, let us know how you contribute to a positive work environment.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application promptly and can consider you for the Print Room Operator position. We can’t wait to hear from you!
How to prepare for a job interview at Ricoh
✨Know Your Print Room Basics
Before the interview, brush up on your knowledge of print room operations. Familiarise yourself with common tasks like laminating, binding, and digital scanning. Being able to discuss these processes confidently will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Ricoh values excellent customer service, so be prepared to share examples of how you've successfully managed client expectations in the past. Think of specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your ability to build relationships.
✨Demonstrate Team Spirit
As a Print Room Operator, you'll need to work well with others. Highlight your experience as a team player during the interview. Share stories that showcase your collaboration skills and how you’ve contributed to a positive team environment.
✨Be Ready for Problem-Solving Scenarios
Expect questions about how you would handle operational problems. Prepare by thinking of examples where you quickly identified issues and implemented effective solutions. This will illustrate your proactive approach and ability to maintain service efficiency under pressure.