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- Tasks: Support scheduling and resource management for a dynamic operations team.
- Company: Join Ricoh, a global tech leader transforming communications with innovative solutions.
- Benefits: Enjoy a competitive salary, benefits, pension, and flexible hybrid working options.
- Why this job: Make a real impact in a vibrant workplace while developing your skills.
- Qualifications: Strong time-management, customer service skills, and experience in administration.
- Other info: Embrace diversity and inclusion in a supportive environment with growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.
Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options)
Package: Competitive salary, Benefits, Pension
About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
What you will be doing:
- To provide support to the PS Pre & Post Sales and Management Team to ensure all job requirements are booked in a timely manner.
- Provide support to both internal and external customers when scheduling resource, providing support renewals and obtaining special pricing.
- Scheduling Post Sales consultancy and resource aligned to geography, skill set and priority requirements per job.
- Role encompasses ITS and Core business elements.
- Scheduling of internal resource and/or partner resources to fulfil customer engagements/requirements.
- Vetting of deal pack paperwork to ensure everything that is required for an on-site consultant visit is present.
- Assist in the resolution of implementation/resourcing issues to ensure customer satisfaction both internal and external.
- Provide special pricing quotations to Pre-Sales Team generated from IQuote as pricing from some suppliers can change/improve depending on the customer, quantity, promise of order etc.
- Collate monthly Software Support Renewals to ensure all customers have cover where required.
You will ideally have:
- Time-management and planning skills.
- Focused on achieving targets.
- Self-motivated and flexible team player, able to work under pressure.
- Commercial awareness.
- Experience within an administration environment.
- Excellent customer service skills.
- Conflict resolution skills.
- Ability to make decisions independently.
- PC literate - Word, Excel and Lotus Notes.
- Ability to prioritise work effectively and meet deadlines.
- Good verbal and written communication skills.
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Operations Resource Coordinator (12 month FTC) employer: Ricoh
Contact Detail:
Ricoh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Resource Coordinator (12 month FTC)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand Ricoh's values and how they align with your skills. This will help you stand out and show you're genuinely interested in the position.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience and how it relates to the Operations Resource Coordinator role. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar.
We think you need these skills to ace Operations Resource Coordinator (12 month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Resource Coordinator role. Highlight relevant experience and skills that match the job description, like time-management and customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at Ricoh and how your background aligns with our mission. Keep it engaging and personal – we love getting to know our applicants!
Showcase Your Skills: In your application, don’t forget to showcase your key skills, especially those mentioned in the job description like conflict resolution and decision-making. We’re looking for self-motivated team players who can thrive under pressure!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Ricoh
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Resource Coordinator role. Familiarise yourself with the key responsibilities like scheduling resources and supporting both internal and external customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Time-Management Skills
Since this role requires excellent time-management and planning skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and met deadlines, as this will demonstrate your ability to thrive under pressure.
✨Demonstrate Customer Service Excellence
Ricoh values great customer service, so think of specific instances where you've gone above and beyond for a customer. Whether it was resolving a conflict or providing special pricing, share these stories to highlight your customer-centric approach and problem-solving abilities.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your decision-making and conflict resolution skills. Prepare by thinking through potential challenges you might face in the role and how you would handle them. This will show that you're proactive and ready to tackle any issues that arise.