At a Glance
- Tasks: Lead a dynamic team to deliver top-notch print services and enhance customer satisfaction.
- Company: Join Ricoh, a global leader in digital services with a people-first culture.
- Benefits: Enjoy a supportive environment, career growth, and the chance to make a positive impact.
- Other info: Diverse workplace committed to inclusivity and personal development.
- Why this job: Be part of a company that values your voice and encourages innovation.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
About Ricoh
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do. This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What you will be doing:
- To deliver an efficient and responsive business process service, ensuring that customer and employee satisfaction are achieved.
- Help solve operational problems quickly and efficiently to ensure the most efficient service is provided and understanding Ricoh’s business service lines to continually seek additional business growth.
- Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems, whilst escalating poor performance, to ensure the best levels of customer service are delivered.
- Responsible for creating and sustaining an engaged workforce within Reprographics through workforce planning, coaching, and developing the team to promote a high performing work culture to meet the current and future needs of the business.
- Assist the Ricoh Management for the account to maintain the Ricoh Site Procedures Guides to ensure up to date content to allow employees to follow proper procedures and policies to meet customer expectations.
- Manage key systems/databases in line with the contract to ensure all information is maintained accurately and efficiently as per customer expectations.
We are an equal opportunities employer. We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next.
Site Services Manager - Print Room in Nottingham employer: Ricoh
Ricoh is an exceptional employer that prioritises innovation, sustainability, and a people-first culture, making it a fantastic place for individuals seeking to grow in their careers. With a commitment to employee development and a focus on creating inclusive workplaces, Ricoh empowers its staff to share ideas and make meaningful contributions while enjoying a supportive environment. Located in a dynamic setting, employees benefit from a strong emphasis on work-life balance and the opportunity to be part of a globally recognised leader in digital services.
StudySmarter Expert Advice🤫
We think this is how you could land Site Services Manager - Print Room in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ricoh on LinkedIn. Ask them about their experiences and any tips they might have for landing the Site Services Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by understanding Ricoh's values and culture. They’re all about innovation and sustainability, so think of examples from your past work where you've contributed to these areas. Show them you’re not just a fit for the role, but for the company too!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves resolving operational issues quickly, be ready to discuss how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Ricoh team. Let’s get you that interview!
We think you need these skills to ace Site Services Manager - Print Room in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Site Services Manager role. Highlight any relevant experience in managing teams or improving processes, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your values align with Ricoh's people-first culture. Be genuine and let your personality come through!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled operational challenges in the past. We love candidates who can think on their feet and find efficient solutions, so don't hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ricoh
✨Understand Ricoh's Values
Before your interview, take some time to really understand Ricoh's commitment to innovation, sustainability, and a people-first culture. This will help you align your answers with their values and show that you're genuinely interested in being part of their mission.
✨Showcase Your Problem-Solving Skills
As a Site Services Manager, you'll need to solve operational problems quickly. Prepare examples from your past experiences where you've successfully tackled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Team Development
Ricoh values an engaged workforce, so be ready to discuss how you've coached or developed teams in the past. Share specific strategies you've used to promote a high-performing work culture and how you plan to do the same at Ricoh.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about Ricoh's business service lines and how they measure customer satisfaction. This shows your interest in the role and helps you gauge if it's the right fit for you.
