At a Glance
- Tasks: Be the friendly face of our company, delivering exceptional customer service and supporting daily operations.
- Company: Join a global leader in digital services known for innovation and a people-first culture.
- Benefits: Enjoy a supportive environment, career growth opportunities, and a chance to make a positive impact.
- Other info: Work in an inclusive environment where your ideas are valued and your development is supported.
- Why this job: Make a difference by helping others while developing your skills in a dynamic workplace.
- Qualifications: Experience in reception, excellent communication skills, and a knack for multitasking.
The predicted salary is between 24169 - 25674 £ per year.
A global leader in digital services, recognised for innovation, sustainability and a people-first culture.
We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported.
We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Find your place. Transform your future
Our purpose is centred on understanding and improving how people work.
By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
People transform when they Love What They Do
This belief sits at the heart of The Ricoh Promise.
It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better.
If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
Receptionist responsibilities
Maintain the efficient day to day operation of the reception including the delivery of exceptional customer service both in person and over the phone.
- To be responsible for conducting key reception duties including switchboard and face to face services provided to all employees, customers, and other visitors.
- Greet all employees & visitors to our Northampton Head Office in a polite and professional manner, displaying a friendly demeanor and assisting all visitors through their visit by providing accurate information and ensuring that every effort is made to accommodate their requests.
- To assist and facilitate employee bookings of all conference and meeting rooms.
Be fully aware of all activities taking place in the building daily and to provide support and assistance to deliver a first-class service to all stakeholders.
- Ensure all employees and visitors access the premises in the correct manner observing all associated processes for registering and monitoring access and the logging of visitors/contractors in/out of the premises
- To understand local and building specific information to supply advice and guidance to employees and visitors supporting them wherever possible.
To understand specific H&S processes for the premises to support and facilitate during specific events, visits, evacuations, and 1st Aid situations.
- To assist with several administrative duties, such as, but not limited to, processing incoming/outgoing post, raising purchase orders, hospitality requests, and signing in/out of any contractors whilst issuing and understanding any Work Permits, as and when required.
What the receptionist will ideally have
- Experience in reception processes and switchboard and the ability to converse confidently & openly in person and over the phone.
- Excellent interpersonal and communication skills with the ability to deal effectively with all internal and external guests.
- Good ability to work well under pressure.
- Good ability to work flexibly and as part of a team.
- Ability & confidence to work with people in the company at all levels (CEO & Board to general employees & visitors).
- Good working knowledge of technology systems used to deliver a first-class reception experience.
- Good working knowledge of PCs including Excel, Word, Microsoft Teams, and outlook
Receptionist in Northampton employer: Ricoh
Ricoh is an exceptional employer that prioritises a people-first culture, fostering an inclusive environment where employees can thrive and make a meaningful impact. With a strong commitment to sustainability and innovation, Ricoh offers ample opportunities for personal and professional growth, ensuring that every team member feels valued and supported in their journey. Join us in Ireland, where your ideas are welcomed, and you can contribute to shaping a better future while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ricoh. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ricoh before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ricoh:Your cover letter is your chance to shine! Tell us why you want to work at Ricoh specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ricoh!
How to prepare for a job interview at Ricoh
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
