Commercial Operations Executive in Northampton

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing:

• To provide support for all Commercial Operation functions within the Telco division, assisting Sales teams, supporting Delivery Teams and Contractual service already in place, while assisting all teams in future work streams and support.
• To support Sales and other functional teams with the creation and publication of commercial proposals and quotations to maximise opportunities within the Telco division.
• To undertake order processing and invoicing and administer Goods Receipt Notes (GRNs) and provide management reports which contribute to the overall operation of the commercial operations team.
• Maximise profitability through effective negotiation of price, rates and rebates to achieve savings for the customer (as applicable) and Ricoh.
• To maintain accurate sales forecast data to enable Telco management teams to effectively track sales against target.
• To review, understand the requirements and administer the Work Packages, ensuring accurate and up-to-date records are maintained.
• To support with the collation of data for the creation for regular reports on work progress and performance, providing valuable insights to the team, along with project documentation, ensuring accuracy and completeness.
• Manage the administration of Clarizen and other systems and tools essential to the planning and execution of projects.
• Support the definition of small/medium project Business Cases, encompassing scope, goals, deliverables, costs, timescales, plans, dependencies, resource requirements and milestones.
• To deliver excellent customer service by fostering positive relationships and operating customer facing contracts and services in a professional manner, in accordance with stated processes and operational/commercial guidance, to ensure a positive experience of the Ricoh service and brand.

You will ideally have:

• Experience of Project co-ordination/administration.
• Experience of coordinating small projects, or exposure to the end-to-end project lifecycle.
• Experience of working within a structured project management framework.
• Knowledge of project management tools and techniques.
• Excellent customer facing skills with experience of customer facing activity.
• Confident approach to customer management and developing key relationships within the customer as well as with partners and vendors.
• Excel skills combined with knowledge and experience of other Microsoft packages including Project, PowerPoint and Word.
• Strong communications skills, both written and verbal.
• Self-motivated and flexible with ability to work under pressure.

In return for your commitment, you can expect:

• At Ricoh, work should feel meaningful, supportive and fulfilling.
• The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
• Love to Connect: You become part of a global community built on openness, inclusion and genuine collaboration.
• Love to Grow: Your development truly matters to us.
• Love to Give Back: Purpose is part of how we work.
• Love to Succeed: Success at Ricoh is something we pursue together.

We are an equal opportunities employer. We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.

Ready to love what you do? Apply now and help us shape what comes next.