Field Service Technician - RGC in Newport

Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.

Located: Newport/South Wales

Package: Competitive Salary, Pension, Benefits

About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

What the Field Service Technician will be doing:

• To provide a technical service to customers, including the maintenance and repair of Ricoh Graphic Communication, Print products and Pre and Post Processing equipment, ensuring customers receive a satisfactory service in line with agreed service level agreements.
• Provide a technical service for both installation and de-installation of Ricoh Graphic Communication products, ensuring that project milestones for installations and de-installations are achieved efficiently meeting contractual obligations.
• Responsible for the timely escalation of technical problems as specified within Service processes, to ensure the downtime of equipment is kept to a minimum.
• To maximise revenue by identifying additional business and professional service opportunities while carrying out day-to-day duties.
• Responsible for supporting the management of business relationships with customers and end users in order to maximise customer satisfaction.
• Management and control of vehicle and account stock, to improve first time fix levels to customers, and to minimise stock losses.
• Out of hours and shift working will be required as the business need dictates including weekends and Public Holidays.

You will ideally have:

• Previous experience in a Field Technician role, preferably within the Production Print sector.
• Excellent technical knowledge of the full range of RGC product range.
• Excellent problem solving skills.
• Proven fault finding technique.
• Excellent knowledge of electrical/mechanical engineering.
• Skilled in the use of electronic diagnostic tools.
• Good product knowledge.
• Ability to read and understand complex mechanical instructions.
• IT literate.
• Networking capabilities.
• Excellent interpersonal and customer handling skills.
• Excellent knowledge of Company Service procedures.

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.