At a Glance
- Tasks: Provide technical service and support for Ricoh's Graphic Communication products.
- Company: Join Ricoh, a global leader in digital services with a people-first culture.
- Benefits: Enjoy flexible working, career development, and opportunities to make a positive impact.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a team that values your voice and supports your growth.
- Qualifications: Experience in field technician roles and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture.
We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported.
We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Find your place.
Transform your future Our purpose is centred on understanding and improving how people work.
By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise.
It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better.
If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
- What you will be doing
- To provide a technical service to customers, including the maintenance and repair of Ricoh Graphic Communication, Print products and Pre and Post Processing equipment.
To ensure customers receive a satisfactory service in line with agreed service level agreements.
- Provide a technical service for both installation and de-installation of Ricoh Graphic Communication products, ensuring that project milestones for installations and de-installations are achieved efficiently meeting contractual obligations.
Ensuring customers are kept up to date on the progress made.
- Responsible for the timely escalation of technical problems as specified within Service processes, to ensure the downtime of equipment is kept in a minimum.
- To maximise revenue by identifying additional business and professional service opportunities, whilst carrying out day-to-day duties.
Ensuring these opportunities are reported through the correct channels.
- Responsible to supporting the management of business relationships with customers and end users in order to maximise customer satisfaction.
- Management and control of vehicle and account stock, to improve first time fix levels to customers, and to minimise stock losses.
- Out of hours and shift working will be required as the business need dictates including weekends and Public Holidays. You will ideally have
- Previous experience in a Field Technician role, preferably within the Production Print sector
- Excellent technical knowledge of the full range of RGC product range
- Excellent problem solving skills
- Proven fault finding technique
- Excellent knowledge of electrical/ mechanical engineering
- Skilled in the use of electronical diagnostic tools
- Good product knowledge
- Proven fault finding technique
- Ability to read and understand complex mechanical instructions
- IT literate
- Networking capabilities
- Excellent Interpersonal and customer handling skills
- Excellent knowledge of Company Service procedures #Ricoh UK In return for your commitment, you can expect At Ricoh, work should feel meaningful, supportive and fulfilling.
The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
Love to Connect You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
Love to Grow Your development truly matters to us.
With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.
Love to Give Back Purpose is part of how we work.
You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
Love to Succeed Success at Ricoh is something we pursue together.
You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine.
Change.
Awards, where colleagues celebrate each other's achievements.
We are an equal opportunities employer We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences.
Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process.
If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do?
Apply now and help us shape what comes next
Field Service Engineer in Newport employer: Ricoh
Ricoh is an exceptional employer that prioritises a people-first culture, fostering an inclusive environment where employees can thrive and make a meaningful impact. With a strong commitment to sustainability and innovation, Ricoh offers ample opportunities for personal and professional growth, ensuring that every team member feels valued and supported in their journey. Join us in Ireland, where your ideas are welcomed, and you can contribute to shaping a better future while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Newport
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Ricoh as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Ricoh and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Ricoh’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer in Newport
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Ricoh, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Ricoh, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Ricoh.
How to prepare for a job interview at Ricoh
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Ricoh offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Ricoh but also helps you get a feel for whether you’d thrive in that environment.
