At a Glance
- Tasks: Provide top-notch support for service requests via phone, email, and face-to-face.
- Company: Join Ricoh, a global leader in digital services with a people-first culture.
- Benefits: Enjoy a supportive environment, career growth, and the chance to make a positive impact.
- Other info: Dynamic workplace with opportunities to share ideas and challenge the norm.
- Why this job: Be part of a fun team while helping colleagues and enhancing your skills.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 24894 - 30426 £ per year.
About Ricoh
A global leader in digital services, recognised for innovation, sustainability and a people-first culture.
We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported.
We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Find your place. Transform your future
Our purpose is centred on understanding and improving how people work.
By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
People transform when they Love What They Do
This belief sits at the heart of The Ricoh Promise.
It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better.
If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What you will be doing
This role will report to the IT Service Requests Manager and will be responsible for providing excellent support to our internal colleagues for Service Requests via phone, e-mail and face to face interactions.
You will be working in a fast paced, high volume and sometimes challenging environment within a fun team.
Department Duties
- Serve as primary contact for customer queries/requests delivering excellent customer service.
- Initial assessment, approval and resolution of incidents and service requests
- Take ownership and responsibility of any requests from start through to a successful resolution or escalation to another support team.
- Maintain and consistently demonstrate a good working knowledge of company processes, practices and procedures.
- Manage time effectively and meet agreed deadlines/SLA’s
- Assist the team to achieve all function/team and company KPI’s.
- You will ideally have
- Sound Knowledge of Microsoft Office (Word, Excel, Powerpoint)
- Good telephone manner
- Excellent customer handling skills
- Previous customer service experience (1 year+)
- Excellent interpersonal skills, with a focus on listening and questioning
- Problem solving skills
- Good written communication skills
- Excellent teamwork and ability to work well with others across all levels
- Service Now experience (desirable but not essential)
Service Request Analyst (Entry Level) in Morley employer: Ricoh
Ricoh is an exceptional employer that prioritises a people-first culture, fostering an inclusive environment where employees can thrive and make a meaningful impact. With a strong commitment to professional development, flexible working arrangements, and a focus on sustainability, Ricoh empowers its workforce to grow and succeed while contributing to a better future. Join us in a collaborative atmosphere that values your voice and encourages innovation across our European operations.
StudySmarter Expert Advice🤫
We think this is how you could land Service Request Analyst (Entry Level) in Morley
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Ricoh value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Ricoh a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Ricoh!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Ricoh.
We think you need these skills to ace Service Request Analyst (Entry Level) in Morley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Ricoh!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Ricoh
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
