Mail Room Specialist

Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.

Located: London (On-site)

Package: Competitive salary, bonus plus company benefits.

About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

What you will be doing:

• Scanning, sorting mail, printing documents, and organising couriers.
• Delivering an efficient and responsive business process service to the customer, to meet agreed SLAs and customer satisfaction.
• Helping solve operational problems quickly and efficiently to ensure the most efficient service is provided.
• Building relationships with users and managing their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
• Carrying out any reasonable request from the line manager to meet the business needs and client expectations.
• Ensuring all work carried out is to the highest quality to meet customer confidentiality, customer deadlines, SLAs and KPIs.
• Following and adhering to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.

You will ideally have:

• IT literacy.
• Team-oriented, pro-active, open-minded team player.
• Good organisational skills with attention to detail.
• Excellent communication skills, both verbal and in writing.
• Excellent customer service skills.
• Ability to demonstrate commitment and flexibility at all times.
• Multi-tasking skills and ability to work on a variety of items simultaneously.
• Good time management skills.
• Professional and presentable in uniform at all times.

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.