Change your job, change your workplace, change your futureWe are actively building diverse teams and welcome applications from everyoneRole: Site Services Supervisor - Reprographics departmentLocated: London (On site)Package: Competitive salary, bonus plus additional company benefitsAbout Ricoh:Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.Find out more about Ricoh TodayWhat you will be doingThe Reprographics Site Services Supervisor will oversee the day-to-day operations of the reprographics department within a legal environment. This role ensures high-quality document production and timely service delivery while managing a team across two shifts. The supervisor will act as the primary point of contact for service issues, maintain compliance standards, and support team development. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications and previous experience managing a team.Operational ManagementManage the daily running of the reprographics department to ensure smooth operations.Oversee and coordinate a team working across two shifts, including scheduling, team meetings, performance appraisals, and managing sickness/absence.Monitor the ServiceNow portal, ensuring all jobs are assigned and completed promptly.Maintain Quality Control for all jobs delivered and logged on the portal.Service DeliveryProvide hands-on support when required for services such as:Print, Copy, Scan, and FinishingDocument processingLegal bundles and USB BiblesAddress and resolve any customer concerns or service issues promptly and professionally.Compliance & ReportingComplete daily and monthly trackers to monitor performance and service levels.Assist with Health & Safety documentation and ensure compliance with site audit requirements.Team DevelopmentSupport and assist with team training initiatives to maintain high standards of service.You will ideally haveProven experience in reprographics or document services within a legal or professional services environment including bundles and electronic biblesStrong leadership and team management skillsExcellent organisational and time management abilitiesStrong communication and customer service skillsMicrosoft Office Support: Use Outlook, Excel, Word, and PowerPoint at a medium proficiency level for daily tasks.Basic Document Processing: Perform tasks such as cropping, paginating, bookmarking, adding/removing pages, and managing track changesAttention to detail and commitment to confidentiality.Strong communication and interpersonal skills with a client-focused approach.Ability to multitask and prioritise in a fast-paced environment.Professional demeanour and ability to maintain discretion at all timesFlexibility to adapt to changing prioritiesProficiency in using service management tools (e.g., ServiceNow, doc busters, entity) desirableKnowledge of Health & Safety compliance and audit processes, desirableWe are an equal opportunities employerWe are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.Click here to learn more about life at Ricoh.
