Senior Platform Reliability Engineer in London

About Ricoh: A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

We are currently recruiting for a Senior Platform Reliability Engineer based in London. This role is a senior, hands-on engineering role responsible for the reliability, resilience, and operational integrity of our hybrid and cloud platforms. The role focuses on operating, stabilising, and continuously improving live platforms, ensuring services meet defined availability, performance, security, and compliance standards. It combines deep operational expertise with strong automation, Infrastructure as Code (IaC), and observability capability to reduce toil, improve recovery, and enable predictable service outcomes.

What you will be doing:

• Deliver standards for availability, latency, performance, capacity, and scalability.
• Take part in root-cause analysis and problem management for major incidents.
• Champion blameless post-mortem culture and ensure actions are tracked and closed.
• Drive infrastructure-as-code and automation across Azure and co-lo environments.
• Evolve image bakery pipeline for secure, repeatable server images.
• Embed observability using metrics, logs, traces, and alerting tools.
• Partner with SRE and helpdesk teams to deliver service.
• Oversee automated patching, vulnerability remediation, and configuration compliance.
• Introduce KPIs and dashboards for reliability, incident trends, MTTR, change failure rate, and capacity.
• Occasional travel to datacentres and offices to ensure projects and service meets business requirements.

You will ideally have:

• Strong business awareness alongside technical capability, with a clear understanding of how infrastructure services support business operations, customer experience, and strategic objectives within a Cloud-First strategy.
• Previous experience in a similar role plus strong practical knowledge of infrastructure, cloud, and operations, beyond task execution.
• Strong background in Azure (IaaS, PaaS, networking, identity, storage) and on-prem data centre operations.
• Hands-on skills with infrastructure-as-code (Terraform, ARM/Bicep), configuration management (Ansible, PowerShell DSC), CI/CD pipelines (Azure DevOps, GitHub Actions).
• Experience with monitoring/observability tools, alert design, and dashboarding.
• Commercial awareness, including experience working with vendors and partners, understanding cloud consumption models, licensing and support contracts, and contributing to cost optimisation, business cases, and risk assessments across cloud and hybrid environments.
• Service-focused mindset is required, with knowledge of IT service management, clear communication and documentation, effective incident and problem support, and continuous improvement of platforms and services in line with Cloud-First and automation-led objectives.
• Knowledge of networking, security, and OS fundamentals (Windows/Linux).
• Experience operating in ISO 27001 or similar regulated environments.
• Experience integrating with ITSM platforms (e.g., ServiceNow) and aligning with ITIL processes.
• Understanding of business and application impact of infrastructure decisions.
• Working knowledge of security, architecture, and vendor/commercial considerations to support informed decision-making.

In return for your commitment, you can expect:

• At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
• Love to Connect: You become part of a global community built on openness, inclusion and genuine collaboration.
• Love to Grow: Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.
• Love to Give Back: Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
• Love to Succeed: Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer. We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.

Ready to love what you do? Apply now and help us shape what comes next.