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- Tasks: Supervise print room operations and ensure top-notch customer service.
- Company: Join a global leader in business process services with a vibrant culture.
- Benefits: Competitive salary, bonus, flexible retirement plans, and generous holiday entitlement.
- Why this job: Make an impact by leading a team and enhancing customer satisfaction.
- Qualifications: Strong IT skills, people management experience, and excellent communication abilities.
- Other info: Embrace a dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction.
Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
Carry out any reasonable request from the line manager to meet the business needs and client expectations.
Management and gate keeper for Ricoh Site Procedures Guides to ensure up to date content for all sites to allow employees to follow proper procedures and policies to meet customer expectations.
Manage key systems/databases in line with the contract to ensure all information is maintained accurately and efficiently as per customer expectations.
To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s.
Responsible for training all site employees to ensure that all processes are in place, measured and managed so SLA’s and KPI’s are met.
To provide timely, accurate and relevant management information covering financial and operational key performance indicators for use with both client reporting matrix and Ricoh requirements to ensure customer satisfaction is achieved.
Responsible for creating and sustaining an engaged workforce within BPS through coaching and developing the team to promote a high performing work culture to meet the current and future needs of the business.
Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.
You will ideally have:
- Good IT skills
- People management skills
- Team oriented pro-active, open minded team player
- Good organisational skills with an attention to detail
- Excellent communication skills, both verbal and in writing
- Excellent customer service skills
- Ability to demonstrate commitment and flexibility at all times
- Multi-tasking skills and ability to work on a variety of items simultaneously
- Good Time Management skills
- Ability to successfully manage site level change
- To be professional and presentable in uniform at all times
We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible.
In return for your commitment, we can offer you:
- An excellent package with solid basic, strong bonus and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme.
- Flexible retirement plan to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
- Company car / car allowance (role-specific), cycle to work scheme.
- Opportunity to join a global company.
Print Room Supervisor in London employer: Ricoh
Contact Detail:
Ricoh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Print Room Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their goals. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! Whether it's verbal or written, being clear and confident can make a huge difference. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Print Room Supervisor in London
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your IT and people management skills in your application. We want to see how you can bring your unique strengths to the Print Room Supervisor role, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention how your experience aligns with our expectations, especially around customer service and operational efficiency.
Be Professional and Presentable: Since we value professionalism, ensure your application reflects that. Use clear language, check for typos, and keep it neat. First impressions matter, even on paper!
Apply Early!: We receive loads of applications, so don’t wait until the last minute. Get your application in as soon as possible through our website to increase your chances of standing out!
How to prepare for a job interview at Ricoh
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Print Room Supervisor role. Familiarise yourself with the key responsibilities and expectations outlined in the job description. This will help you articulate how your skills and experiences align with what the company is looking for.
✨Showcase Your People Skills
Since this role involves managing a team and building relationships, be prepared to discuss your people management skills. Think of specific examples where you've successfully resolved conflicts or trained team members. Highlight your ability to create an engaged workforce and promote a high-performing culture.
✨Demonstrate Problem-Solving Abilities
Operational problems can arise at any time, so be ready to share examples of how you've tackled challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can deliver efficient solutions while maintaining customer satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
