At a Glance
- Tasks: Support mail and print operations, ensuring excellent customer service and smooth processes.
- Company: Ricoh, a global leader in digital services with a people-first culture.
- Benefits: Inclusive workplace, career growth opportunities, and a focus on sustainability.
- Other info: Diverse perspectives welcomed; we support your journey to bring your best self.
- Why this job: Join a team where your ideas matter and you can make a real impact.
- Qualifications: Ability to meet deadlines, work in teams, and communicate effectively.
The predicted salary is between 25000 - 30000 £ per year.
About Ricoh
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do. This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What you will be doing:
- Knowledge in operating relevant equipment in all areas of production – TRAC, IRIS, FlowSuite, printing, copying, finishing, basic design packages, quality control, ISE and ability to ensure excellent customer service and to meet customer expectations.
- Ensure smooth Mail Room processes and procedures to ensure customer satisfaction.
- Follow standard procedures for Document Organisation & Finishing at work tables and machines.
- Ensure that all relevant paperwork is completed accurately to be able to provide clear information to management or to the customer where required.
- Demonstrate productive work practices and achieve minimum standards of excellence in all work produced, while being deadline driven to ensure customer SLA’s are achieved.
- Strive for customer satisfaction in all work produced, maintaining a professional attitude at all times to ensure excellent customer service.
- Adhere to company standards of behavior and performance to fulfill all production tasks to ensure an excellent customer service.
- To maintain all equipment in a clean and safe working environment and to ensure the working area is tidy to meet Health and Safety regulations.
- To be flexible within this role and when required to work within other key areas of the business to ensure customer expectations are met.
You will ideally have:
- Ability to work within tight deadlines to meet customer requirements.
- To work as an individual and work within a team.
- Knowledge of products, experience within a document / production environment.
- PC Literacy.
- Communication skills.
- Quality awareness.
- Company procedure and policy awareness.
- Health and safety awareness.
We are an equal opportunities employer. We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next.
Operation Support Specialist - Mail and Print Room in London employer: Ricoh
Ricoh is an exceptional employer that prioritises innovation, sustainability, and a people-first culture, making it a fantastic place for an Operation Support Specialist in the Mail and Print Room. With a commitment to employee growth and development, Ricoh fosters an inclusive environment where your contributions are valued, and you can make a meaningful impact. Enjoy the benefits of working for a globally recognised leader, where your voice is heard, and you are supported in achieving your professional goals while contributing to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Operation Support Specialist - Mail and Print Room in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ricoh. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ricoh before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operation Support Specialist - Mail and Print Room in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ricoh:Your cover letter is your chance to shine! Tell us why you want to work at Ricoh specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ricoh!
How to prepare for a job interview at Ricoh
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
