AI & Automation Platforms Manager in London

About Ricoh: A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better.

What you will be doing: We’re evolving the way technology supports our people, customers and business. As automation and AI continue to reshape the workplace, we’re looking for an experienced IT Automation & AI Platform Lead to help us build the governance, strategy and operating model that will enable these technologies to scale safely and effectively across our organisation. This is a strategic role for someone who understands that successful automation and AI isn’t just about technology, it’s about creating the right platforms, controls, processes and partnerships to turn ideas into sustainable business value.

• Define and evolve the strategy, service boundaries, lifecycle standards and operating model for enterprise automation and AI platforms.
• Lead the governance of technologies including Microsoft Power Platform, Power Automate, Power Automate Desktop, Copilot Studio, Microsoft Copilot and RPA.
• Establish effective controls around environment strategy, DLP, risk management, auditability, resilience, support and compliance.
• Shape and prioritise the automation and AI demand portfolio, balancing business value, risk and strategic priorities.
• Help determine which solutions are appropriate for citizen development, IT-supported delivery or enterprise-led implementation.
• Translate business challenges into practical automation, workflow and AI solutions.
• Work closely with Security, Architecture, Audit and business stakeholders to enable innovation without compromising control.
• Develop reusable solution patterns, standards, templates and starter kits that make safe self-service adoption easier.
• Support the operationalisation of Copilot and AI-enabled workflows across Microsoft 365 and business processes.
• Lead platform roadmaps, lifecycle management, migration and the decommissioning of legacy automation solutions.
• Work within an Agile/DevOps environment to deliver continuous improvement and change.
• Lead cross-functional teams and external suppliers to deliver platform and service improvements.
• Help measure the value and impact of automation and digital workflow transformation across the business.

You will ideally have: We’re looking for someone with significant IT experience and a strong background in automation, platform management, business applications or digital workflow transformation.

• Strong knowledge of enterprise automation and low-code platforms, particularly Microsoft Power Platform, Power Automate, Power Automate Desktop, Copilot Studio and RPA.
• Experience owning or managing enterprise platforms, services or technology portfolios across governance, support, change and roadmap delivery.
• Experience establishing platform governance, operating models and service standards at scale.
• A strong understanding of risk, DLP, compliance, auditability, resilience and platform controls.
• Experience prioritising technology demand and managing a portfolio based on value, risk and strategic alignment.
• Excellent stakeholder management skills, with the ability to communicate complex technology concepts to both technical and non-technical audiences.
• Experience working across business, IT, Security, Architecture, Audit and external suppliers.
• Experience delivering technology change through Agile/DevOps ways of working.
• Strong service leadership and change management capability.

It would be great if you also have:

• Experience operationalising Microsoft Copilot and AI-enabled workflows.
• Knowledge of agent orchestration and reusable automation/AI solution patterns.
• Experience creating templates, starter kits or frameworks to enable safe self-service adoption.
• Knowledge of process improvement, service design, Lean thinking and value measurement.
• Experience working across multiple countries, business units or operating companies.
• Experience with application lifecycle management, platform migration and legacy solution decommissioning.
• A Bachelor's degree in IT, Computer Science, Business Information Systems or a related discipline, although relevant experience is more important than having a degree.
• A second European language would be advantageous.

In return for your commitment, you can expect: At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

• Love to Connect: You become part of a global community built on openness, inclusion and genuine collaboration.
• Love to Grow: Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.
• Love to Give Back: Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
• Love to Succeed: Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer. We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.

Ready to love what you do? Apply now and help us shape what comes next.