Account Manager - Commercial in London

Location: Field based - Oxfordshire

Package: Competitive salary, car allowance bonus plus additional company benefits.

About Ricoh

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

What you will be doing

• To be a Ricoh ambassador who exceeds performance expectations and productivity levels, leads by example and displays all Ricoh values positively, shares successes and mentors potential Account Directors.
• To be responsible for achieving and driving forward assigned sales targets to ensure overall divisional budget requirements are met.
• To be responsible for providing strategic insight regarding the customer’s business/vertical and help customers to think differently, bringing new ideas and creative and innovative ways to help the customer’s business and actually solve their problems/meet their challenges.
• To proactively understand/diagnose customers' underlying problems or challenges via a consultative selling approach which identifies new, sustainable, customised means of addressing those challenges across our core business, ITS, RGS and Outsourcing.
• To be responsible for increasing our brand and credibility as a Digital Services Business being recognised as a unique trusted partner within the industry.
• To be responsible for reducing the complexity and the risk for customers by helping them to make purchasing decisions that are right for them and fit the customers' longer term strategy.
• To be responsible for driving sales, margins and delivering customer value in any kind of economic environment.
• To be responsible for protecting premium pricing through well-designed solutions sale.
• To proactively identify key stakeholders and personas through the use of strategic account plans and use this data to strategically drive future sales opportunities.
• To be accountable for determining the right metrics to measure success and to identify return on investment (based on performance of the customer’s business) to ensure we demonstrate how Ricoh has added value to the customers' business.
• To be accountable for ensuring the maintenance of sales data aligned to assigned accounts updating all relevant sales systems with accurate information to enable effective analysis of opportunities, pipeline and scope of interactions within any account.
• To be responsible for utilising social media to promote the Ricoh brand from providing insight, gaining broader high-level contacts and networks to nurture future relationships.

We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.