At a Glance
- Tasks: Provide top-notch support for service requests via phone, email, and face-to-face.
- Company: Join Ricoh, a global leader in digital services with a people-first culture.
- Benefits: Enjoy a supportive environment, career growth, and the chance to make a positive impact.
- Other info: Fast-paced environment with opportunities to learn and grow your skills.
- Why this job: Be part of a fun team where your ideas are valued and you can truly make a difference.
- Qualifications: Customer service experience, good communication skills, and a knack for problem-solving.
The predicted salary is between 22500 - 27500 £ per year.
About Ricoh
A global leader in digital services, recognised for innovation, sustainability and a people-first culture.
We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported.
We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Find your place. Transform your future
Our purpose is centred on understanding and improving how people work.
By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
People transform when they Love What They Do
This belief sits at the heart of The Ricoh Promise.
It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better.
If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What you will be doing
This role will report to the IT Service Requests Manager and will be responsible for providing excellent support to our internal colleagues for Service Requests via phone, e-mail and face to face interactions.
You will be working in a fast paced, high volume and sometimes challenging environment within a fun team.
Department Duties
- Serve as primary contact for customer queries/requests delivering excellent customer service.
- Initial assessment, approval and resolution of incidents and service requests
- Take ownership and responsibility of any requests from start through to a successful resolution or escalation to another support team.
- Maintain and consistently demonstrate a good working knowledge of company processes, practices and procedures.
- Manage time effectively and meet agreed deadlines/SLA’s
- Assist the team to achieve all function/team and company KPI’s.
- You will ideally have
- Sound Knowledge of Microsoft Office (Word, Excel, Powerpoint)
- Good telephone manner
- Excellent customer handling skills
- Previous customer service experience (1 year+)
- Excellent interpersonal skills, with a focus on listening and questioning
- Problem solving skills
- Good written communication skills
- Excellent teamwork and ability to work well with others across all levels
- Service Now experience (desirable but not essential)
- #J-18808-Ljbffr
Service Request Analyst (Entry Level) in Leeds employer: Ricoh
Ricoh is an exceptional employer that prioritises a people-first culture, fostering an inclusive environment where employees can thrive and make a meaningful impact. With a strong commitment to professional development, flexible working arrangements, and a focus on sustainability, Ricoh empowers its workforce to grow and succeed while contributing to a better future. Join us in a collaborative atmosphere that values your voice and encourages innovation across our European operations.
StudySmarter Expert Advice🤫
We think this is how you could land Service Request Analyst (Entry Level) in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ricoh. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ricoh before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Request Analyst (Entry Level) in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ricoh:Your cover letter is your chance to shine! Tell us why you want to work at Ricoh specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ricoh!
How to prepare for a job interview at Ricoh
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
