At a Glance
- Tasks: Manage customer accounts and deliver top-notch service daily.
- Company: Ricoh is a global tech leader transforming communication through innovative digital solutions.
- Benefits: Enjoy flexible hybrid working, competitive salary, and great perks.
- Other info: We celebrate diversity and support employee-led groups for inclusivity.
- Why this job: Join a diverse team focused on making work smarter and more creative.
- Qualifications: Strong communication skills and customer service experience are essential; tech knowledge is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Change your job, change your workplace, change your future
We are actively building diverse teams and welcome applications from everyone
Role: ITS Customer Service Advisor
Located: Northampton (Ricoh offers flexible hybrid working options)
Package: Competitive salary, benefits, pension
About Ricoh:
Ricoh is a global technology company. We design and manufacture graphic solutions that transform communications. Our extensive portfolio of innovative digital services includes Cloud & IT infrastructure solutions and process automation tools.
Our mission is to help individuals achieve fulfillment through work, making work smarter and more creative. We aim to enable purposeful working lives and help organizations become more productive, sustainable, and profitable.
What you will be doing
- Managing the daily operations of a specific account or area, ensuring SLA compliance.
- Providing outstanding customer service and building strong relationships.
- Utilizing technician resources to meet SLA targets.
- Providing daily updates to customer management via web-based applications or email.
- Adhering to all processes and procedures.
- Managing stock using Oracle SHARE.
- Following escalation procedures for each account.
- Participating in team cross-training and coverage.
- Communicating regularly with SDM.
- Managing third-party partners as directed.
- Promoting company initiatives as required.
Ideal candidate qualities
- Excellent written communication skills.
- Professional telephone manner, especially with high-profile customers.
- Experience with Oracle SHARE or Siebel is a plus but not essential.
- Snow experience is beneficial but not essential.
- Experience with field scheduling is a plus.
- Customer service experience, e.g., in a desk or retail environment.
- Ability to work under pressure.
- Negotiation, problem-solving, assertiveness skills.
- Confidence in articulating requirements verbally at various levels within Ricoh.
Equal Opportunities Statement
Ricoh is committed to diversity and inclusion. We welcome adjustments to our recruitment process and treat all applicants fairly, regardless of protected characteristics such as sex, age, disability, gender identity, race, religion, or belief.
We believe diverse perspectives foster innovation, better decision-making, and a deeper understanding of our customers\' needs. Our employee-led affinity groups support LGBTQ+, gender, and ethnicity issues, promoting an inclusive workplace.
Click here to learn more about life at Ricoh.
#J-18808-LjbffrITS Customer Service Advisor in Northampton employer: Ricoh
Ricoh is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture in Northampton with flexible hybrid working options. With a commitment to diversity and inclusion, Ricoh fosters an environment where every individual can thrive, supported by competitive salaries, comprehensive benefits, and opportunities for professional development. Join us to be part of a forward-thinking technology company that values innovation and empowers you to lead a purposeful working life.
StudySmarter Expert Advice🤫
We think this is how you could land ITS Customer Service Advisor in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ricoh. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ricoh before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace ITS Customer Service Advisor in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ricoh:Your cover letter is your chance to shine! Tell us why you want to work at Ricoh specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ricoh!
How to prepare for a job interview at Ricoh
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
