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- Tasks: Manage customer accounts and deliver top-notch service daily.
- Company: Ricoh is a global tech leader transforming communication through innovative digital solutions.
- Benefits: Enjoy flexible hybrid working, competitive salary, and great perks.
- Why this job: Join a diverse team focused on making work smarter and more creative.
- Qualifications: Strong communication skills and customer service experience are essential; tech knowledge is a plus.
- Other info: We celebrate diversity and support employee-led groups for inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
Change your job, change your workplace, change your future…
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
We are actively building diverse teams and welcome applications from everyone
Role: ITS Customer Service Advisor
Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options)
Package: Competitive salary, benefits, pension
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find out more about Ricoh Today
What you will be doing
* To be responsible for the day-to-day running of a specific account and/or Area ensuring SLA’s are always met.
* To provide outstanding customer service to our customers & build the relationship.
* Utilise dedicated technician resource to achieve SLA.
* Provide daily accurate updates to customer management via web-based applications/email.
* Responsible for ensuring all processes & procedures are adhered to.
* Responsible for ensuring all processes & procedures are adhered to.
* Stock Management (Oracle SHARE)
* Ensure the escalation path for each specific account is always adhered to.
* Team Cover/Cross training
* Liaise regularly with SDM
* Manage 3rd party partners (as per manager)
* To promote company initiatives as requested
You will ideally have
* Excellent written communication skills (essential)
* Excellent telephone manner (high profile customers)
* Experience of Oracle SHARE / Siebel would be a beneficial but not essential
* SNOW experience would be beneficial but not essential
* Field Scheduling experience would be beneficial but not essential
* Customer Service experience (desk or store for example)
* Must be able to work well under extreme pressure
* Negotiation skills
* Problem solving skills
* Assertiveness skills
* Confidence is key due to the type of work, you need to be able to verbally articulate different requirements with different levels within the Ricoh Business
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh
ITS Customer Service Advisor employer: Ricoh
Contact Detail:
Ricoh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITS Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Ricoh's products and services. Understanding their technology solutions, especially in Cloud & IT infrastructure, will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, particularly in high-pressure situations. Think of examples from your past experiences where you've successfully resolved issues or built strong relationships with customers, as these will be key talking points.
✨Tip Number 3
Network with current or former employees of Ricoh on platforms like LinkedIn. They can provide insights into the company culture and expectations for the ITS Customer Service Advisor role, which can give you an edge in your application.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to stock management and SLA adherence. Having a clear strategy for these responsibilities will show that you're proactive and ready to take on the challenges of the role.
We think you need these skills to ace ITS Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your excellent written communication skills and customer service experience. Use specific examples that demonstrate your ability to work under pressure and solve problems effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of ITS Customer Service Advisor at Ricoh. Mention how your skills align with their requirements, particularly your experience with customer service and any relevant software like Oracle SHARE or SNOW.
Showcase Relevant Experience: When detailing your previous roles, focus on experiences that relate to managing accounts, providing customer updates, and adhering to processes. Highlight any achievements that demonstrate your ability to meet SLAs and build strong customer relationships.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Ricoh
✨Showcase Your Communication Skills
As an ITS Customer Service Advisor, excellent written and verbal communication is essential. Prepare to demonstrate your ability to articulate ideas clearly and effectively during the interview. Consider sharing examples of how you've successfully communicated with customers in the past.
✨Familiarise Yourself with Relevant Tools
While experience with Oracle SHARE or Siebel isn't mandatory, having a basic understanding of these tools can set you apart. Do some research on these systems and be ready to discuss how you would approach learning them if needed.
✨Prepare for Pressure Scenarios
The role requires working well under pressure, so be prepared to discuss situations where you've successfully managed stress. Think of specific examples that highlight your problem-solving and negotiation skills in challenging circumstances.
✨Emphasise Your Customer Service Experience
Whether from a desk or retail environment, your customer service experience is crucial. Be ready to share stories that illustrate your ability to build relationships and provide outstanding service, especially with high-profile clients.
