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For Companies At a Glance
- Tasks: Manage customer accounts and deliver top-notch service daily.
- Company: Ricoh is a global tech leader transforming communication through innovative digital solutions.
- Benefits: Enjoy flexible hybrid working, competitive salary, and great perks.
- Why this job: Join a diverse team focused on making work smarter and more creative.
- Qualifications: Strong communication skills and customer service experience are essential; tech knowledge is a plus.
- Other info: We celebrate diversity and support employee-led groups for inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
Change your job, change your workplace, change your future
We are actively building diverse teams and welcome applications from everyone
Role: ITS Customer Service Advisor
Located: Northampton (Ricoh offers flexible hybrid working options)
Package: Competitive salary, benefits, pension
About Ricoh:
Ricoh is a global technology company. We design and manufacture graphic solutions that transform communications. Our extensive portfolio of innovative digital services includes Cloud & IT infrastructure solutions and process automation tools.
Our mission is to help individuals achieve fulfillment through work, making work smarter and more creative. We aim to enable purposeful working lives and help organizations become more productive, sustainable, and profitable.
What you will be doing
- Managing the daily operations of a specific account or area, ensuring SLA compliance.
- Providing outstanding customer service and building strong relationships.
- Utilizing technician resources to meet SLA targets.
- Providing daily updates to customer management via web-based applications or email.
- Adhering to all processes and procedures.
- Managing stock using Oracle SHARE.
- Following escalation procedures for each account.
- Participating in team cross-training and coverage.
- Communicating regularly with SDM.
- Managing third-party partners as directed.
- Promoting company initiatives as required.
Ideal candidate qualities
- Excellent written communication skills.
- Professional telephone manner, especially with high-profile customers.
- Experience with Oracle SHARE or Siebel is a plus but not essential.
- Snow experience is beneficial but not essential.
- Experience with field scheduling is a plus.
- Customer service experience, e.g., in a desk or retail environment.
- Ability to work under pressure.
- Negotiation, problem-solving, assertiveness skills.
- Confidence in articulating requirements verbally at various levels within Ricoh.
Equal Opportunities Statement
Ricoh is committed to diversity and inclusion. We welcome adjustments to our recruitment process and treat all applicants fairly, regardless of protected characteristics such as sex, age, disability, gender identity, race, religion, or belief.
We believe diverse perspectives foster innovation, better decision-making, and a deeper understanding of our customers\’ needs. Our employee-led affinity groups support LGBTQ+, gender, and ethnicity issues, promoting an inclusive workplace.
Click here to learn more about life at Ricoh.
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ITS Customer Service Advisor employer: Ricoh
Contact Detail:
Ricoh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITS Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Ricoh's products and services. Understanding their technology solutions, especially in Cloud & IT infrastructure, will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, particularly in high-pressure situations. Think of examples from your past experiences where you've successfully resolved issues or built strong relationships with customers, as these will be key talking points.
✨Tip Number 3
Network with current or former employees of Ricoh on platforms like LinkedIn. They can provide insights into the company culture and expectations for the ITS Customer Service Advisor role, which can give you an edge in your application.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to stock management and SLA adherence. Having a clear strategy for these responsibilities will show that you're proactive and ready to take on the challenges of the role.
We think you need these skills to ace ITS Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your excellent written communication skills and customer service experience. Use specific examples that demonstrate your ability to work under pressure and solve problems effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of ITS Customer Service Advisor at Ricoh. Mention how your skills align with their requirements, particularly your experience with customer service and any relevant software like Oracle SHARE or SNOW.
Showcase Relevant Experience: When detailing your previous roles, focus on experiences that relate to managing accounts, providing customer updates, and adhering to processes. Highlight any achievements that demonstrate your ability to meet SLAs and build strong customer relationships.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Ricoh
✨Showcase Your Communication Skills
As an ITS Customer Service Advisor, excellent written and verbal communication is essential. Prepare to demonstrate your ability to articulate ideas clearly and effectively during the interview. Consider sharing examples of how you've successfully communicated with customers in the past.
✨Familiarise Yourself with Relevant Tools
While experience with Oracle SHARE or Siebel isn't mandatory, having a basic understanding of these tools can set you apart. Do some research on these systems and be ready to discuss how you would approach learning them if needed.
✨Prepare for Pressure Scenarios
The role requires working well under pressure, so be prepared to discuss situations where you've successfully managed stress. Think of specific examples that highlight your problem-solving and negotiation skills in challenging circumstances.
✨Emphasise Your Customer Service Experience
Whether from a desk or retail environment, your customer service experience is crucial. Be ready to share stories that illustrate your ability to build relationships and provide outstanding service, especially with high-profile clients.
