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For Companies At a Glance
- Tasks: Provide remote IT support and resolve customer incidents while achieving targets.
- Company: Join Ricoh, a global tech leader transforming communications with innovative solutions.
- Benefits: Enjoy a competitive salary, bonuses, and flexible hybrid working options.
- Why this job: Kickstart your career in tech and make a real difference in customer satisfaction.
- Qualifications: Good communication skills, problem-solving abilities, and a passion for IT.
- Other info: Be part of a diverse team with opportunities for personal and professional growth.
Overview
Change your job, change your workplace, change your future
We are actively building diverse teams and welcome applications from everyone
Role: IT Support Technician Apprentice
Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options)
Package: Competitive salary plus bonus and excellent company benefits
About Ricoh
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
What you will be doing
Proving remote support and resolution for customer incidents whilst achieving company and European targets, including:
- Providing outstanding customer service to both external and internal customers through responding appropriately by:
- Working as part of the Remote Assist Team providing remote technical assistance and resolutions to external customers achieving targets set by the Remote Assist Team Leader
- Use of Remote Assist Tools including but not limited to (i) Device Operating System Emulation Tool (ii) Device Remote Access Tools (iii) Relevant knowledge bases
- Articulate technical resolutions to customers to avoid a field visit.
- Developing technical resolution & communication skills through self and company led training.
- Constantly innovating ways to remotely resolve customer incidents.
- Promotion of Company initiatives as requested in order to enhance customer satisfaction and Company performance.
- Maintains database integrity by ensuring verification of customer information and file maintenance.
- Adhere to company policies and procedures, whether organisational or tasks related.
You will ideally have
- Good telephone manner
- Good customer handling skills desirable
- Written communication skills to enable effective communication with internal and external contacts
- Problem solving skills
- Negotiation skills
- Good level of IT literacy
- Able to work under pressure
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh.
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IT Support Technician Apprentice employer: Ricoh
Contact Detail:
Ricoh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician Apprentice
✨Tip Number 1
Get your tech skills sharp! Brush up on your IT knowledge and be ready to talk about how you can solve problems. Ricoh loves innovation, so think of creative ways to tackle common tech issues.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with customers, role-play scenarios where you help someone over the phone. Show us you can keep calm under pressure and communicate clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insights into the company culture at Ricoh and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Ricoh team. Don’t miss out on this opportunity!
We think you need these skills to ace IT Support Technician Apprentice
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Support Technician Apprentice role. Highlight your relevant skills, especially in customer service and IT literacy, to show us you’re a great fit for our team.
Show Off Your Communication Skills: Since written communication is key in this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to articulate technical resolutions effectively.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Include examples in your application that showcase your problem-solving skills, especially in tech-related scenarios, to impress us with your critical thinking.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our vibrant team!
How to prepare for a job interview at Ricoh
✨Know Your Tech
Brush up on your technical knowledge related to IT support. Familiarise yourself with common troubleshooting techniques and the tools mentioned in the job description, like Remote Assist Tools. Being able to discuss these confidently will show that you're ready for the role.
✨Customer Service is Key
Since this role involves providing outstanding customer service, think of examples from your past experiences where you successfully handled customer queries or resolved issues. Be prepared to articulate these situations during the interview to demonstrate your skills.
✨Practice Your Communication Skills
Effective communication is crucial in IT support. Practice explaining technical concepts in simple terms, as you'll need to articulate resolutions to customers. Consider doing mock interviews with friends or family to refine your approach.
✨Show Your Problem-Solving Mindset
Prepare to discuss how you approach problem-solving. Think of specific instances where you've tackled challenges, especially under pressure. Highlighting your ability to innovate and find solutions will resonate well with the interviewers.
