At a Glance
- Tasks: Provide top-notch maintenance and repair services to ensure customer satisfaction.
- Company: Join Ricoh, a global tech leader transforming communications with innovative solutions.
- Benefits: Enjoy a competitive salary, benefits, pension, and opportunities for growth.
- Other info: Be part of a diverse team that values inclusion and innovation.
- Why this job: Make a real impact by helping customers with cutting-edge technology.
- Qualifications: Electrical knowledge and troubleshooting skills are a plus; training provided.
The predicted salary is between 30000 - 40000 £ per year.
Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.
Located: Sligo/Donegal
Package: Competitive Salary, Benefits, Pension
About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
What you will be doing:
- Providing customers with a professional, efficient maintenance and repair service, ensuring full customer satisfaction.
- To provide a technical service to customers, including installation, maintenance and repair of equipment, ensuring customers receive a satisfactory service in line with agreed service level agreements.
- To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties.
- Management and control of vehicle stock, to improve first time fix levels to customers, and to minimize stock losses.
- Indoor & outdoor technical installations.
You will ideally have:
- Electrical / Electronics knowledge and aptitude (qualification desirable but not essential). Knowledge of AC (230V) and DC (low voltage 24V to 5V), ability to use multimeter to read voltages, resistance, for electrical troubleshooting.
- Troubleshooting / Fault-finding Skills: Ability to use a logical approach to diagnosing and resolving electrical and mechanical faults.
- PC skills: Ability to download and upload software, connect to devices, use software configuration apps etc.
- Mechanical aptitude: Ability to understand mechanical principles and identify mechanical faults.
- Communication Skills: Ability to communicate technical information effectively, to understand technical instructions, and ability to read technical diagrams and schematics and follow technical instruction manuals.
- Good Ricoh product knowledge.
- Excellent interpersonal and customer handling skills.
- Excellent knowledge of Company Service procedures.
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Field Service Technician employer: Ricoh
At Ricoh, we pride ourselves on being an excellent employer, offering a competitive salary and benefits package alongside a strong commitment to employee growth and development. Our inclusive work culture fosters diversity and innovation, allowing you to thrive in your role as a Field Service Technician while contributing to meaningful projects that enhance workplace productivity. Located in the beautiful regions of Sligo and Donegal, you'll enjoy a supportive environment that values your unique contributions and encourages a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ricoh. Understand their products and services, and think about how your skills as a Field Service Technician can contribute to their mission. This will show them you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice makes perfect! Brush up on your troubleshooting and fault-finding skills. You might get asked to solve a technical problem during the interview, so being prepared will help you shine. Plus, it’ll boost your confidence!
✨Tip Number 3
Show off your communication skills! As a Field Service Technician, you'll need to explain technical stuff to customers. During your interview, make sure to communicate clearly and effectively. It’s all about making that connection with the interviewer.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It not only streamlines the process but also shows us you're keen on joining the Ricoh team. So, don’t hesitate – get that application in!
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Technician role. Highlight your electrical and mechanical skills, as well as any relevant experience you have in maintenance and repair. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Don’t forget to mention your customer service experience – it’s key for us at Ricoh!
Show Off Your Technical Skills:In your application, be sure to showcase your troubleshooting and fault-finding skills. Mention any specific tools or software you’re familiar with, as this will help us see your technical aptitude right away.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, you can explore more about our company culture while you’re there!
How to prepare for a job interview at Ricoh
✨Know Your Tech
Brush up on your electrical and mechanical knowledge before the interview. Be ready to discuss how you troubleshoot faults and maintain equipment, as this role heavily relies on your technical skills.
✨Show Off Your Communication Skills
Since you'll be interacting with customers, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated complex information to non-technical people.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific instances where you've diagnosed and resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your logical approach to troubleshooting.
✨Research Ricoh's Products
Familiarise yourself with Ricoh's product range and services. Understanding their offerings will not only impress your interviewers but also help you identify potential business opportunities during your discussions.
