At a Glance
- Tasks: Deliver efficient mail room services and solve operational problems swiftly.
- Company: Join Ricoh, a global tech leader transforming communications.
- Benefits: Enjoy competitive salary, pension, and great benefits.
- Other info: Diverse and inclusive workplace with growth opportunities.
- Why this job: Make a real impact while working in a dynamic environment.
- Qualifications: IT literacy, strong communication, and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.
Located: Edinburgh
Package: Competitive Salary, Pension, Benefits
About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
What you will be doing:
- To deliver an efficient and responsive business process service to the customer, to meet agreed SLAs and customer satisfaction.
- Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
- Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered.
- Carry out any reasonable request from the line manager to meet the business needs and client expectations.
- To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations.
- To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLAs and KPIs.
- Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines.
- Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.
You will ideally have:
- IT literate
- Team oriented pro-active, open minded team player
- Good organisational skills with an attention to detail
- Excellent communication skills, both verbal and in writing
- Excellent customer service skills
- Ability to demonstrate commitment and flexibility at all times
- Multi-tasking skills and ability to work on a variety of items simultaneously
- Good Time Management skills
- To be professional and presentable in uniform at all times
We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Site Service Specialist - Mail Room Operative FTC in Edinburgh employer: Ricoh
Ricoh is an exceptional employer that fosters a diverse and inclusive work environment in Edinburgh, where employees are empowered to thrive. With a competitive salary package, comprehensive benefits, and a strong focus on employee growth, Ricoh encourages innovation and collaboration, ensuring that every team member can contribute meaningfully to the company's mission of transforming communications through technology. Join us to be part of a forward-thinking organisation that values your unique perspectives and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Site Service Specialist - Mail Room Operative FTC in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Ricoh. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by researching Ricoh's services and values. Show us that you understand their mission to make work smarter and more creative. Tailor your answers to reflect how you can contribute to their goals.
✨Tip Number 3
Practice your customer service skills! Since the role involves building relationships and solving problems, think of examples from your past experiences where you’ve gone above and beyond for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Ricoh team and ready to embrace their values.
We think you need these skills to ace Site Service Specialist - Mail Room Operative FTC in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Site Service Specialist role. Highlight your relevant experience, especially in customer service and operational problem-solving, as these are key for us at Ricoh.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've delivered excellent customer service or solved problems efficiently in the past.
Showcase Your Skills:Don’t forget to mention your IT literacy and organisational skills. We love team players who can juggle multiple tasks, so give us a glimpse of how you manage your time and priorities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ricoh
✨Know the Company Inside Out
Before your interview, take some time to research Ricoh. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Site Service Specialist, excellent customer service is key. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. This will demonstrate your ability to meet client expectations.
✨Demonstrate Team Spirit
Ricoh values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where your contributions helped achieve team goals, highlighting your pro-active and open-minded approach.
✨Prepare for Practical Scenarios
Think about potential operational problems you might face in the role and how you would solve them. Being able to articulate your thought process in handling real-life scenarios will impress your interviewers and show you're ready for the job.
