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- Tasks: Ensure a seamless online experience and drive customer engagement for Ricoh's eCommerce platforms.
- Company: Join Ricoh, a global tech leader transforming communications with innovative digital services.
- Benefits: Enjoy a competitive salary, bonuses, and flexible hybrid working options.
- Why this job: Be part of a dynamic team making a real impact in eCommerce success.
- Qualifications: Strong communication skills and a passion for customer success in a digital environment.
- Other info: Flexible working policy with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Change your job, change your workplace, change your future… We are actively building diverse teams and welcome applications from everyone Role: eCommerce Customer Success Executive (Fixed Term Contract) Located: Hybrid Working and you will be required to go into Northampton or any other Ricoh Office (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package: Competitive salary. bonus and company benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing As an eCommerce Customer Success Executive, you will play a pivotal role in ensuring the success and growth of both The Ricoh eShop (TReS) and the One Ricoh Portal (ORP). You’ll be responsible for delivering an exceptional online experience, driving customer engagement, and supporting internal teams to maximise digital sales and service excellence. Key Responsibilities * Platform Operations & Optimisation * Ensure TReS and ORP are fully operational and optimised for a seamless customer experience. * Manage product and category listings to ensure accuracy, relevance, and availability. * Monitor platform performance from search to checkout, ensuring a smooth and efficient buying journey. * Customer Onboarding & Engagement * Promote TReS and ORP internally (sales, technical teams, Ricoh employees) and externally to maximise customer onboarding. * Manage onboarding requests with a target SLA of <48>
eCommerce Customer Success Executive employer: Ricoh
Contact Detail:
Ricoh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Customer Success Executive
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those at Ricoh. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Ricoh’s products and services, especially TReS and ORP. Show us you’re passionate about enhancing customer experiences and driving digital sales.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can help optimise platform operations and improve customer engagement. We want to see how you can make a real impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Ricoh.
We think you need these skills to ace eCommerce Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the eCommerce Customer Success Executive role. Highlight relevant experience and skills that match the job description, especially around customer engagement and platform optimisation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about eCommerce and how your background makes you the perfect fit for Ricoh. Don’t forget to mention your understanding of digital sales and customer success.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your impact. Whether it’s improving customer satisfaction or boosting online sales, numbers and examples will make your application stand out.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Ricoh
✨Know Your Stuff
Before the interview, dive deep into Ricoh's eCommerce platforms like TReS and ORP. Familiarise yourself with their features and how they enhance customer experience. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Engagement Skills
Prepare examples of how you've successfully engaged customers in previous roles. Think about specific strategies you used to improve customer onboarding or drive engagement. This will demonstrate your ability to contribute to Ricoh's goals.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about Ricoh's digital sales strategies or how they measure success on their platforms. This not only shows your enthusiasm but also helps you gauge if the role is right for you.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges in eCommerce and how you would tackle them. This will highlight your critical thinking and adaptability, key traits for the role.
