At a Glance
- Tasks: Support operations by managing queries, processing orders, and improving business processes.
- Company: Ricoh, a global leader in digital services with a people-first culture.
- Benefits: Inclusive workplace, career growth opportunities, and a focus on sustainability.
- Other info: Join a diverse team where your ideas are valued and you can truly make a difference.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
About Ricoh
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do. This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What you will be doing
The Operations Coordinator will be responsible to deliver all operational support services which meet business needs and enables effective implementation of the operational strategy across Ricoh Ireland.
Key Accountabilities:
- To monitor the operations inbox and respond to email queries within the agreed two-hour SLA to ensure delivery of an operational support service which meets and exceeds our division and business SLAs.
- To ensure all day-to-day operational functions are owned fully, actioned correctly, professionally and responded to in a timely manner.
- To take ownership and support Business Processes such as Smart Returns, Smart Meter, eService and Siebel Toner management processes within the Operations Team.
- To ensure all Direct and Indirect sales orders requests are actioned in a timely and accurate manner, in line with company policies and inclusive of all legal documentative requirements. To also ensure any orders or reports channelled through the teams are actioned efficiently to achieve customer satisfaction as well as a completed status within the SLA.
- To work on annuity-based projects within the operations and service business units to deliver cost savings to the business.
- To become the process owner and escalation point for multiple external customer platforms and processes ensuring all matters are dealt with efficiently.
- Influence and build trusted relationships with customers/budget holders; through credible/specialist knowledge of all current and relevant process and offerings which fulfils customer requirements.
- To manage, develop and uphold compliance excellence, within a high performing team which fosters a culture to drive best practices and encourage positive behaviours, gain credibility and become trusted advisers to our customers.
We are an equal opportunities employer. We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next.
Operations Coordinator in Dublin employer: Ricoh
Ricoh is an exceptional employer that prioritises a people-first culture, fostering an inclusive environment where employees can thrive and make a meaningful impact. With a strong commitment to sustainability and innovation, Ricoh offers ample opportunities for personal and professional growth, ensuring that every team member feels valued and supported in their journey. Join us in Ireland, where your ideas are welcomed, and you can contribute to shaping a better future while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in Dublin
✨Get Involved in Industry Events
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✨Engage in Professional Networks
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We think you need these skills to ace Operations Coordinator in Dublin
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Ricoh.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Ricoh. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Ricoh
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Ricoh, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Ricoh, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Ricoh could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Ricoh as they’re likely seeking a candidate who can enhance their workplace culture.
