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Customer Success Executive
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Companies
Ricoh
Customer Success Executive

Customer Success Executive

London Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support sales teams and enhance customer experience through effective communication and coordination.
  • Company: Join a dynamic social network focused on customer success and innovative solutions.
  • Benefits: Enjoy competitive salary, bonuses, flexible retirement plans, and health support.
  • Why this job: Be part of a culture that values customer satisfaction and personal growth.
  • Qualifications: Experience in customer success or account management, with strong communication skills required.
  • Other info: Opportunities for career development and various employee discounts available.

The predicted salary is between 30000 - 42000 £ per year.

What you will be doing

  • To act as a key support resource to internal sales teams responsible for executing a range of client focused tasks that directly contribute to a seamless and efficient sales cycle, ensuring timely execution of post-sales activities that enhance the overall customer experience.
  • Responsible for liaising between Sales and key business department including Order Processing, Credit Control, and Supply Chain, to coordinate and optimise workflows that elevate Support the Ricoh\’s commitment to customer success by anticipating needs, removing obstacles, and ensuring a positive post-sale experience.
  • To align and collaborate for an enhanced customer journey from order placement through fulfillment, enabling sales teams to concentrate on strategic customer engagement, relationship management, and revenue generation.
  • Apply a customer-first and continuous improvement mindset and contribute insights that support the development of improved processes to identify and escalate recurring issues, inefficiencies, or opportunities that may impact customer satisfaction or internal productivity.
  • Work in conjunction with the sales teams to be the key point of contact for coordinating tasks, develop strong cross-functional communication and collaboration with stakeholders across the business to ensure timely resolution of customer issues and delivery of high-quality service.
  • Accountable for delivering against defined service levels and performance metrics, as outlined by the Customer Success Team Leader, to meet or exceed Key Performance Indicators (KPIs) and contribute to the achievement of extended business wins.
  • Demonstrate accountability in providing critical and consistent support excellence and process reliability to sales while contributing to the overall goal of improving customer retention, satisfaction, and success.

    • You will ideally have

  • Experience in customer success, account management, quality or a similar client-facing role, preferably in a B2B or SaaS environment.
  • Proven track record of managing mid-to-large client accounts with measurable outcomes in retention, expansion, and customer satisfaction.
  • Experience working alongside Commercial/sales teams with a strong understanding of revenue drivers, sales cycles, and customer buying behaviour.
  • Demonstrated ability to identify upsell/cross-sell opportunities and contribute to account growth.
  • Excellent communication skills at all levels.
  • Good level of IT literacy.
  • Good numeracy skills including working with databases.
  • Strong attention to detail.
  • Good time management and organisational skills.
  • Ability to work under pressure.
  • Self-motivated with ability to work on own initiative.
  • Working knowledge of Oracle or similar tracking software is an advantage.

    • We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

    In return for your commitment, you can expect

    We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

    In return for your commitment, we can offer you:

  • working in line with role requirements
  • An
  • Excellent package with solid basic, strong bonus and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme Flexible retirement plan to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more. Company car / car allowance (role-specific), cycle to work scheme
  • Opportunity to join a global company

    • Customer Success Executive employer: Ricoh

    As a Customer Success Executive, you will thrive in a dynamic work culture that prioritises collaboration and innovation, ensuring that our customers receive exceptional support throughout their journey. Our commitment to employee growth is reflected in our comprehensive benefits package, which includes competitive salaries, flexible retirement plans, and opportunities for professional development, all within a vibrant environment that values your contributions and encourages a customer-first mindset.
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    Contact Detail:

    Ricoh Recruiting Team

    View Ricoh Profile

    StudySmarter Expert Advice 🤫

    We think this is how you could land Customer Success Executive

    ✨Tip Number 1

    Familiarise yourself with the B2B and SaaS landscape. Understanding the specific challenges and opportunities in these sectors will help you speak confidently about how you can contribute to customer success at StudySmarter.

    ✨Tip Number 2

    Network with current or former Customer Success Executives, especially those in similar industries. They can provide valuable insights into the role and share tips on how to excel in the position.

    ✨Tip Number 3

    Brush up on your communication skills. Since this role requires liaising between various departments, being able to articulate your thoughts clearly and effectively will set you apart from other candidates.

    ✨Tip Number 4

    Demonstrate your problem-solving abilities. Prepare examples of how you've successfully navigated challenges in previous roles, particularly those that involved improving customer satisfaction or streamlining processes.

    We think you need these skills to ace Customer Success Executive

    Customer Relationship Management
    Account Management
    Sales Coordination
    Process Improvement
    Communication Skills
    Problem-Solving Skills
    Attention to Detail
    Organisational Skills
    IT Literacy
    Numeracy Skills
    Cross-Functional Collaboration
    Customer Satisfaction Analysis
    Upselling and Cross-Selling Techniques
    Time Management
    Self-Motivation

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or similar roles. Emphasise your achievements in managing client accounts and improving customer satisfaction.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the responsibilities outlined. Mention specific examples of how you've contributed to customer success in previous positions.

    Highlight Relevant Skills: In your application, focus on key skills such as communication, IT literacy, and organisational abilities. Provide examples of how you've used these skills to enhance customer experiences or resolve issues.

    Show Enthusiasm for the Company: Research the company and express your enthusiasm for their mission and values in your application. Demonstrating a genuine interest can set you apart from other candidates.

    How to prepare for a job interview at Ricoh

    ✨Understand the Customer Journey

    Familiarise yourself with the entire customer journey from order placement to fulfilment. Be prepared to discuss how you can enhance this process and improve customer satisfaction, as this is a key responsibility of the role.

    ✨Showcase Your Communication Skills

    Since excellent communication is crucial for this position, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully liaised between teams in previous roles to resolve customer issues.

    ✨Highlight Relevant Experience

    Be ready to discuss your experience in customer success or account management, particularly in B2B or SaaS environments. Share specific examples of how you've managed client accounts and contributed to retention and satisfaction.

    ✨Demonstrate Problem-Solving Abilities

    Prepare to discuss situations where you've identified issues impacting customer satisfaction and how you addressed them. This will show your proactive approach and ability to remove obstacles for customers.

    Customer Success Executive
    Ricoh
    Location: London
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    R

    • Customer Success Executive

      London
      Full-Time
      30000 - 42000 £ / year (est.)
    • R

      Ricoh

      1000+
      View Ricoh Profile
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