At a Glance
- Tasks: Provide technical service, maintenance, and repair of graphic communication products.
- Company: Ricoh, a global tech leader transforming workplace communications.
- Benefits: Competitive salary, pension, and diverse workplace culture.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Join a dynamic team and make a real impact in technology.
- Qualifications: Technical skills and a passion for customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.
Located: Bristol
Package: Competitive Salary, Pension, Benefits
About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
What you will be doing:
- To provide a technical service to customers, including the maintenance and repair of Ricoh Graphic Communication, Print products and Pre and Post Processing equipment. To ensure customers receive a satisfactory service in line with agreed service level agreements.
- Provide a technical service for both installation and de-installation of Ricoh Graphic Communication products, ensuring that project milestones for installations and de-installations are achieved efficiently meeting contractual obligations. Ensuring customers are kept up to date on the progress made.
- Responsible for the timely escalation of technical problems as specified within Service processes, to ensure the downtime of equipment is kept to a minimum.
- To maximise revenue by identifying additional business and professional service opportunities, whilst carrying out day-to-day duties. Ensuring these opportunities are reported through the correct channels.
- Responsible for supporting the management of business relationships with customers and end users in order to maximise customer satisfaction.
- Management and control of vehicle and account stock, to improve first time fix levels to customers, and to minimise stock losses.
- Out of hours and shift working will be required as the business need dictates including weekends and Public Holidays.
We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Field Service Technician - RGC in Bristol employer: Ricoh
Ricoh is an exceptional employer located in Bristol, offering a dynamic work environment that fosters innovation and inclusivity. With a competitive salary and comprehensive benefits package, employees are encouraged to grow professionally through diverse opportunities and employee-led affinity groups. The company's commitment to technology and sustainability ensures that team members can contribute to meaningful projects while enjoying a supportive culture that values every individual's unique perspective.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician - RGC in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Ricoh employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Ricoh's products and services. Understand their mission and values so you can show how you align with them. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your technical skills! As a Field Service Technician, you'll need to demonstrate your expertise. Set up mock scenarios or troubleshoot common issues to showcase your problem-solving abilities during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Ricoh team. Let’s get you that job!
We think you need these skills to ace Field Service Technician - RGC in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Technician role. Highlight relevant experience with technical services, maintenance, and customer satisfaction. We want to see how your skills align with what we do at Ricoh!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention any specific experiences that relate to the job description.
Showcase Your Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving abilities. We love candidates who can think on their feet and escalate issues effectively. Share examples of how you've tackled challenges in previous roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about life at Ricoh!
How to prepare for a job interview at Ricoh
✨Know Your Tech
As a Field Service Technician, you'll be dealing with Ricoh's Graphic Communication and Print products. Brush up on the technical specifications and common issues related to these products. Being able to discuss your hands-on experience with similar equipment will show that you're ready to hit the ground running.
✨Customer Service Focus
Ricoh values customer satisfaction highly. Prepare examples of how you've successfully managed customer relationships in the past. Think about times when you went above and beyond to resolve an issue or improve a service—this will demonstrate your commitment to keeping customers happy.
✨Show Your Problem-Solving Skills
In this role, you'll need to escalate technical problems efficiently. Be ready to share specific instances where you've identified and solved technical issues quickly. Highlighting your analytical skills and ability to think on your feet will impress the interviewers.
✨Be Flexible and Adaptable
The job may require out-of-hours work and shift patterns. Show that you're open to flexibility by discussing your previous experiences with varied working hours. This will reassure them that you're committed to meeting business needs, no matter the time.
