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For Companies At a Glance
- Tasks: Manage and develop innovative annuity programmes to boost revenue and support business targets.
- Company: Join Ricoh, a global tech leader transforming communications with cutting-edge solutions.
- Benefits: Enjoy a competitive salary, bonuses, flexible hybrid working, and great company perks.
- Why this job: Make a real impact in a dynamic environment while growing your career in tech.
- Qualifications: Strong Excel skills, negotiation abilities, and a proactive approach to work.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Role: Annuity Programme Analyst/Administrator
Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options)
Package: Competitive salary, plus bonus and additional company benefits
About Ricoh
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
What you will be doing
- Responsible for the delivery of annuity programmes within Ricoh UK, that protect and support the annuity business, ensuring the Company budget and business targets are achieved.
- Manage and develop new annuity programmes for all lines of business including Office Services, IT Services and Commercial Op CIP, in order to meet budget requirements.
- Prepare and implement long term programmes that grow and develop UK annuity revenue streams including chargeable calls, data overwrite, customer damage and smart lockers.
- Track new annuity streams, maintain and share accurate management information to demonstrate current and future growth.
- Responsible for managing and maintaining DBS checks, HDD handling databases Customer Service expense lines and other ad hock administration tasks
- Responsible for measuring the effectiveness of all annuity programmes and initiatives through leading analysis and measurement ensuring effective process and key performance indicators are in place.
- Responsible for all administrative duties for Regional and District service managers
- Manager invoicing and query management for our in-direct partners
You will ideally have
- In depth knowledge of Ricoh internal processes
- In depth knowledge of Ricoh back office systems
- Exceptional negotiation skills
- Good understanding of Microsoft Excel, PowerPoint and Access
- Good literacy and numeracy skills
- Independent and inquisitive approach to work
- Ability to work to tight time-scales
- Exceptional customer handling skills at all levels
- Good presentation skills
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh.
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Annuity Programme Analyst/Administrator employer: Ricoh
Contact Detail:
Ricoh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Annuity Programme Analyst/Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ricoh on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Ricoh’s annuity programmes and think about how your skills can contribute. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on those exceptional negotiation skills and customer handling scenarios that are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Ricoh team.
We think you need these skills to ace Annuity Programme Analyst/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Annuity Programme Analyst/Administrator role. Highlight relevant experience and skills that match the job description, especially your knowledge of Ricoh's internal processes and back office systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can contribute to Ricoh's goals. Don’t forget to mention your exceptional negotiation skills and customer handling experience.
Showcase Your Analytical Skills: Since the role involves measuring the effectiveness of annuity programmes, be sure to highlight any experience you have with data analysis or management information systems. This will show us that you can track and report on growth effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ricoh
✨Know Your Annuity Programmes
Before the interview, make sure you have a solid understanding of annuity programmes and how they function within Ricoh. Familiarise yourself with their current offerings and think about how you can contribute to their growth and development.
✨Showcase Your Analytical Skills
Since the role involves measuring the effectiveness of programmes, be prepared to discuss your analytical skills. Bring examples of how you've used data to drive decisions in previous roles, especially using tools like Excel or Access.
✨Demonstrate Your Customer Handling Skills
Ricoh values exceptional customer handling skills, so be ready to share experiences where you've successfully managed customer relationships. Highlight any negotiation scenarios where you achieved positive outcomes.
✨Prepare for Process and KPI Discussions
Understand the key performance indicators relevant to annuity programmes. Be ready to discuss how you would implement and track these metrics effectively, showing that you can contribute to achieving the company's budget and business targets.
