Account Manager - Public Sector

Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.

Located: Home Counties

Package: Competitive salary, car allowance, commission plus additional company benefits. Ricoh operates a vibrant working policy giving you flexible hybrid working options.

About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

What you will be doing:

• To manage and grow strong client relationships in an allocated existing and new customer base within Public Sector by identifying solutions from across the full Ricoh portfolio, driving revenue growth and long-term customer satisfaction.
• To identify sales opportunities within allocated existing and new customer base to drive forward assigned sales targets to ensure overall divisional budget requirements are met.
• Responsible for regular engagement with existing and new customers to build relationships and showcase new ideas and creative solutions to their business challenges, resulting in year on year growth.
• To adopt a proactive consultative and value-based selling approach acting as the key point of contact for new and existing customers, responsible for developing sales proposals, protecting margins and delivering customer satisfaction.
• To be responsible for increasing our brand and credibility as a Digital Services Business being recognised as a unique trusted partner within the industry.
• To be responsible for reducing the complexity and the risk for new and existing customers by helping them to make purchasing decisions that are right for them and fit the customer’s longer term strategy.
• To proactively identify key stakeholders and personas through the use of strategic account plans, account assessments and use this data to strategically drive future sales opportunities.
• To be accountable for ensuring the maintenance of sales data aligned to assigned accounts updating all relevant sales systems with accurate information to enable effective analysis of opportunities, pipeline and scope of interactions within any account.

You will ideally have:

• Experience in a relevant, B2B, Public Sector Accounts sales environment.
• Demonstrable track record of clean sales and of managing the end-to-end sales process.
• Demonstrate sufficient knowledge to articulate the Ricoh portfolio at C suite level.
• Ability to accurately identify and engage with multiple key stakeholders.
• Effective questioning and active listening.
• Articulate with good presentation skills.
• Inspires trust and confidence and creates a positive impression in front of customers.
• Resilient and tenacious with the ability to calculate and manage risks where appropriate.
• Always have an empathetic selling approach understanding the customer's point of view.
• Understands the customer’s business/vertical – economic drivers/customer’s value drivers.
• Good commercial awareness and business acumen keeps abreast of the market.
• Not afraid to share their views, even when they’re different and potentially controversial.
• Able to think about complex issues from a different perspective/bring fresh insight.
• Ability to initiate and control high level debate using strong two-way communication skills.
• Demonstrate evidence of high level negotiation skills.

We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.