Account Executive

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• Collaborate & strategize with the Customer Account Management Team to identify potential opportunities and projects whilst liaising with Specialist Teams to support the sales cycle.
• Develop and leverage customer relationships to generate and qualify opportunities resulting in increased sales revenue with a Digital First approach.
• Maintain customer pricing and products in the Ricoh eCommerce platform, creating a positive digital experience for the Customer.
• Develop and maintain a clear understanding of products and services in the Ricoh IT Services portfolio by actively participating in learning, some of which may be held outside the normal core hours of the business. Provide expert product & industry knowledge to find solutions to customer requirements.
• Maintain Customer specific Profiles and Account Plans, ensuring Customers can be assigned the correct levels of support & pricing whilst representing Ricoh IT Services as a central point of contact for pre-sale and post-sale enquiries.
• Create & maintain accurate opportunities in the Ricoh CRM & update Ricoh Applications to facilitate opportunity tracking.
• Coordinate the special bid/deal registration and price negotiation processes to maximize potential margin and track the renewals of Software & Extended Warranty Support contracts so they can be converted to Sales.
• Manage the opportunity to quote and quote to order procedures, generating quotations for electronic signature and collating contractual order documentation to submit to Operations for processing.
• Achieve KPIs and financial sales targets whilst adhering to Ricoh policies.

You will ideally have

• Proven experience within a similar Technical Sales or Operations Role.
• A confident approach to Account Management and development of key relationships at all levels in the Customer.
• Able to follow up with Customers to create a positive customer experience.
• Excellent agility with organizational, time management and planning skills.
• Self-motivated with a flexible and collaborative approach to teamwork.
• Excellent numeracy skills with a sense of commercial acumen.
• Strong written and verbal communication skills with the ability to articulate complex subject matter.
• Competent in IT with intermediate knowledge of Microsoft Office, Enterprise Resource Planning and Web-based tools.
• The ability to solve problems and think logically and laterally to find solutions.
• Resilient in the face of setbacks and to remain controlled when under pressure.

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect

We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

In return for your commitment, we can offer you:

• Working in line with role requirements
• An excellent package with a solid basic salary, strong bonus, and company benefits including: a competitive holiday entitlement, two days special leave per annum for volunteering, an additional holiday purchase scheme, flexible retirement plan to support your physical, emotional, and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more. Company car / car allowance (role-specific), cycle to work scheme.

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