At a Glance
- Tasks: Provide first-line IT support and resolve incidents via phone, email, or self-service.
- Company: Join Ricoh UK, a leader in innovative service solutions.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Be part of a dynamic team with a focus on customer satisfaction.
- Why this job: Make a real difference by helping customers and improving service delivery.
- Qualifications: Proactive attitude and strong communication skills are essential.
The predicted salary is between 35000 - 40000 £ per year.
Ricoh UK is seeking a proactive Service Desk professional to provide first-line logging, diagnosis and resolution of incidents and service requests. You will work via phone, email or self-service portal to ensure high levels of customer service and timely updates on ticket progress.
You will escalate to internal and third-party resolver groups to meet SLAs, manage incident lifecycle end-to-end and contribute to knowledge base improvements for standardised service delivery across Ricoh.
Impactful Service Desk Analyst | First‑Line IT Support in Warrington employer: Ricoh UK
Ricoh UK is an excellent employer that values its finance professionals by providing a dynamic work environment where strategic thinking and collaboration thrive. With a strong emphasis on employee development, flexible working arrangements, and comprehensive well-being resources, you will find ample opportunities to grow your career while making a meaningful impact across commercial divisions. Join us in a culture that recognises and rewards your contributions, ensuring you feel valued and engaged in your role.
