Supply Chain Performance & Improvement Manager

Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.

Located: Northampton (Ricoh operates a vibrant working policy giving you flexible hybrid working options)

Package: Competitive salary, Pension and Benefits

About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

What you will be doing:

• Provide day-to-day management of the SC Performance team driving engagement & ensuring workload balance & alignment to business priorities.
• Identify any potential challenges and ensure these are escalated to the Head of Nordics SCM and Regional Improvement to ensure timely resolution.
• Proactively embed the direction of focus and priorities set by the Regional Head of Supply to deliver customer expectations and ensure efficiency and effectiveness of the team is aligned with business requirements.
• Propose and implement operational and strategic improvements to enhance customer satisfaction, internal cost control and Management Information.
• Undertake relevant benchmarking with both European subsidiaries and external organisations to establish operational best practice.
• Provide data insight, analysis & coordination around company revenue forecasting, KPI’s, budget performance, third-party logistics and transformational projects ensuring Supply Chain actions are clearly aligned with the operational management team.
• Communicate the effect of SHARE processes and/or system changes which impact or influence the Supply Chain division.
• Develop effective processes for the future operating model, including paperwork flow and contained data, standard reporting, automation and the reduction of manual involvement to improve efficiency, reduce costs and improve cash flow.
• Build influential and insightful relationships with internal and external stakeholders that drive positive business activity focused on ensuring compliance, operational excellence and customer satisfaction.
• Drive innovation and new technology.

You will ideally have:

• Management experience in an operational environment.
• Management & People skills.
• Ability to engage with stakeholders and provide leadership with cultural understanding across multiple Opcos.
• Knowledge and experience within an operational environment from order to cash.
• Strong analytical and numeracy skills.
• Excellent knowledge of data and its significance to business operations; good understanding of data and experience of understanding process flows and generating recommendations.
• Good time management, organisational & delegation skills.
• Advanced PC skills.
• Strong communication and presentation skills to all levels.
• Ability to establish and nurture relationships of trust with key business stakeholders.
• Customer focused – understanding of customer requirements.
• Able to operate across multiple processes and departments.
• Excellent Excel skills.
• Power BI skillset highly desirable along with knowledge of similar tools & automation software.
• Exceptional & evidenced Data Analysis skillset.
• The ability to fully understand, contextualise & convey the business meaning behind data with the skillset to translate to varying role level of stakeholders (up to & including C-Level).
• Good Powerpoint skillset essential (ability to construct professional looking business update presentations).
• Pro-active, self-driven ownership based approach to work.
• Self-starting problem solver.
• Excellent ambassador of change.
• Financial & Commercial awareness.

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible. In return for your commitment, we can offer you:

• Flexible and hybrid working in line with role requirements.
• An inclusive workplace.
• Excellent package with solid basic, strong bonus and company benefits including:

• A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme.
• Flexible retirement plan.
• Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
• Company car / car allowance (role-specific), cycle to work scheme.

Career development and life-long learning opportunities.

Opportunity to join a global company.

Life at Ricoh: Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society. For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values. We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.